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Time Warner Extreme Ubee Modem and Networking Problems Fix

Posted by David  •  Apr 6th, 2011 7:59:43 pm - Subscribe | Mood: pissed | Music: Mashup

Ubee Linksys Modem Router


* Updated 04.08.11 5:38 CST

This entry explains the issues that I have with the Time Warner Extreme Ubee Modem and the Networking Problems that are now resolved.

Recently I subscribed to the Time Warner Road Runner Extreme cable service. I was told that I would be able to have service 1 day later so I scheduled a tech to come out. I took time off and the Time Warner Cable Technician came out to install my new Extreme Service.

While he was here him and I discussed my current configuration and I mentioned to him how I would like to continue to utilize my current network setup.

My network setup before Time Warner consisted of a issued Moterola Modem (not wireless) and my own Linksys WRT54G.

Him and I navigated directly to the modem at http://192.168.0.1| and we disabled the wireless capabilities of the Ubee. Boom my the modem then defaulted to my Linksys WRT54G for wireless. I didn't think much after that, being that the internet was up and having the false satisfaction that my network would be as well.

Until...
At work I tried to access my homes network configuration through VPN, and I had no luck. I tried remote services, and it did not work. I tried to ping my hosted No-IP / DNS and nothing. What the heck?!

Today I contacted Time Warner Cable and spoke to a gentleman named Barry. He said that he would see if he could issue me another modem with out wireless internet like the Ubee DDW3611 that was issued to me. When he came back on the line he stated that. "No sir, this is all that we have for Time Warner Extreme, currently all you can do is down grade your service to Time Warner Turbo.".

I talked with my friend Jim Worthen and he stated that in my router we could by pass the Ubee's Firewall by doing the following.

Disable Ubee Modem's Networking Capability
  • Navigate to: http://192.168.0.1(Ubee Modem)
  • Login
  • Click on Gateway
  • Under Basic Gateway Setup
  • Click DMZ Host
  • You will be presented with Advanced Gateway - DMZ Host (Exposed Host)
  • Ping the Networks WAN
  • Enter the last subnet digit(s)
  • Apply

    After that was done I restarted my router, and my network was all setup up. The Ubee Modem is now a Modem, and NOT the default wireless router. All ports are properly forwarded, Open DNS is in charge of my DNS, and Wireless settings are in charge.

    Here is a question that was emailed to me:
    quote:
    David- Read your great post about your experience with Time Warner and the Ubee Modem/Router. Was hoping you may be able to give me a little more detailed instructions

    Need better instructions below
    # You will be presented with Advanced Gateway - DMZ Host (Exposed Host)
    # Ping the Networks WAN
    # Enter the last subnet digit(s)
    # Apply
    I've been in Ubee Hell the past few days. I'm ready to go back to my 'turbo' connection.

    Have you gathered anymore information since your post? I was looking at other DOCSIS 3.0 modems but wasn\'t sure if they would work with TW

    Thanks,
    Steve Widmann
    Temple, Texas

    Response from Jim Worthen
    I am the one who assisted David with this. I would be happy to help you out. The goal here is to make the DMZ pass through to another router (which you should have). The DMZ port on the modem basically says, "Pass all traffic, unhindered to this item" which would then allow your preferred router (non-ubee) to handle the traffic.

    I am not sure of how your setup is, but if you reply with what your goal is, IE Ubee -> Router (let me know what your router type is). I would be more then happy to help you get the setup up and running.

    Comments 79  •  Apr 6th, 2011 7:59:43 pm - Subscribe  •  Tweet this entry | Post a comment



  • Responses

    anonymous Says:
    April 07th, 2011

    This is what I really need to do, however, I'm unsure as to how to "pink the Networks WAN" during the setup steps above. I've done the rest. I need the same thing to be the case with my UBEE and Linksys router as well.

    avatar

    frost Says:
    April 08th, 2011

    @anonymous, pink, you mean ping. The instructions are kind of inaccurate. What David means is that you need to find out the Linksys WAN's IP as that is the IP you will need to enter in the DMZ section on the Ubee. Depending on your Linksys, the WAN ip should be under the "Status" section. It should be something like 192.168.0.X where X is a digit of 1-255.

    So you take that and plug it into the Ubee for the DMZ port and it should pass all traffic through to your Linksys router.

    avatar

    david Says:
    April 08th, 2011

    FrosT thanks for assisting. A lot of times my frustration with these types of issues leads me to type rather quickly, and my grammer and step by step's take the fall for it. My apologies to my readers.

    anonymous Says:
    April 09th, 2011

    Thanks Jim...I'm trying to use the Ubee DDW3611 as a modem only and pass through to my Linkys 310N. I don't want to use the wireless on the UBEE. The linksys is much easier for me to play with. I probably will be upgrading to a Linksys E4200 so I can use the dual band. I would also like to use OpenDNS to help filter out the 'bad stuff' (I have kids). (Can't configure OpenDNS on Ubee.) I connect to a Roku player, 3 PC's, X-box, Nintendo, and other wireless devices. It all worked well through my linksys router and died when TWC brought me the new UBEE. I was thinking of going back to 'turbo' but I know that DOCSIS 3.0 is where everything is going (TWC plans to add 30Mbps from 20 in the next month or so. I've seen a lot of postings on solving my problem (bridging?) and then David's. I know enough about networking to be dangerous. I was also able to get the Ubee DDW3611 user manual (the real one, NOT the data sheet) Let me know if you would like a copy. It was helpful but again enough for me to be dangerous.
    Thanks in advance for your comments and help.

    Steve

    avatar

    david Says:
    April 09th, 2011

    Hi Steve we tried emailing you back but your inbox stated it was full, it's probably best to discuss here for the sake of helping others.

    anonymous Says:
    April 09th, 2011

    Sorry about that. Try it now, or feel feel to post solution on your blog.
    Thanks,
    Steve

    avatar

    frost Says:
    April 09th, 2011

    Steve,

    It is hard to tell what you are talking about in your post. The Ubee, in David's tutorial above is setup as a router, except to have all ports / traffic pass through the DMZ Port to the Linksys router, which is connected to that DMZ Port, which according to david, you have to put the Linksys Router's WAN IP into the Ubee interface for the DMZ setting. The Linksys Routers WAN IP will be an internal IP, since the Ubee is still acting as a router.

    If you have the option to turn the Ubee modem into a Bridge, of course that is preferred, but not owning one, and David not going that route, I do not know how to assist you. You may contact TW about turning it into a Bridge with its settings. That aside, you should still be able to use the DMZ method outlined above by David. If you do not know what a DMZ port does, it will basically send all traffic through to the object (in David's case the Linksys router). Usually DMZ is discouraged because of this. But because you are pointing it to another router, which has its own firewall it should work. Just be aware that you should only connect the Linksys Router to the Ubee modem, so the Linksys can handle all traffic.

    anonymous Says:
    April 09th, 2011

    Thanks for the response. I believe I"m starting to 'get it'. As I mentioned before, I know enough about this stuff to be dangerous.
    I tried posting the url to the thread about UBEE bridge mode, but your site has restrictions about placing URL's. I'll try sending it on your contact form, in the event you are interested.

    Steve

    anonymous Says:
    April 10th, 2011

    You can switch the UBEE to bridge mode via

    192.168.0.1/TlModeChange.asp

    once placed in bridge mode you can access it via

    192.168.100.1

    avatar

    david Says:
    April 10th, 2011

    Thanks anonymous 10th 2011. I was going to post this. It's funny that it is in no way available in the navigation.

    anonymous Says:
    April 10th, 2011

    Putting the ubee in bridge mode disables the NAT capabilities of the modem/gateway effectively making it just a modem. You can then connect one of the ethernet ports in the back of the ubee to the wan port on your old router.

    I had nothing but trouble with the ubee's wireless radio

    avatar

    david Says:
    April 10th, 2011

    If you disable the Ubee Wireless Modem by Time Warner by going to: http://192.168.0.1 > Login > Default username: user | Default password: user > Wireless Tab > Primary Network > Primary Network drop down DISABLED. Then follow the instructions above with Bridge mode, you should be good to go.

    anonymous Says:
    April 11th, 2011

    This is great stuff. However I am not as tech savvy and I screwed up my network config?

    I tried reseting Ubee to factory default

    How do I get the modem out of "bridge mode"?

    Thank u!!

    anonymous Says:
    April 13th, 2011

    I also have a Ubee DDW3610 and am having lots of problems. My ISP is Charter. Before Ubeel and cable modem, I used a Zoom ADSL Moden model 1082 which I bridged to a D-Link 655 router. Even though it is only a single radio the D-link hit all my wireless laptops, netbooks, Roku, etc, with 300 Mbps from one end of my house to the other. Problem was AT&T could only give me 1.5 downstream, and for that I had to pay for 6.0.

    Anyway, now the Ubee constantly drops the signals, goes offline for a few hours at a time, and will only handle (I'm told) 4 wireless devices. I'm thinking of getting another Zoom cable modem and bridging it to the D-Link. The primary reason I posted was to tell you that if you contact your ISP and ask for a tech in tier 3, they can bridge the Ubee in a few minutes for you. I do not care for the Ubee, even though it is dual band and is capable of all that speed.

    anonymous Says:
    April 14th, 2011

    Hello, David by coincidence my name is also David. But anyways I'm having similar problems with my new Ubee modem which came with Roadrunner Extreme. Now I looked at your directions and believe I understand but don't really know what "Ping the Networks WAN" is. See I would say I somewhat knowledgeable about basic router/network config. I basically have a dlink 4300 which I love, and messed around configuring port forwarding (for programs) and static IP's for my three computers. Everything was fine and dandy untill I decided to upgrade and along came the Ubee modem/router (the same one by the way). Now I found in my dlink's WAN settings it's last subnet # is .4, which I entered in the Ubee's DMZ. My main problem is the internet connections aren't 100%. Now say which every programs I've port forwarded work, then my web browsers will either load slowly, load incompletely, or not load due to "not find the server" error. I have a couple of question because I believe its the Ubee. 1. Is there anyway to make the Ubee purely a modem? 2, if not should I leave DHCP on the Ubee (primary) or dlink (secondary). 3. When setting up my static IP's I'm using the dns servers which my dlink is reading from the Ubee, should I also use the Ubee's default gateway? Or the dlinks? (Yes, I've changed the IP addresses from the dlink since they both share the default one). 4. Is there anyway to set up a static IP on the Ubee, I believe I see the screen but not sure if it works since Time Warner uses dynamic. If you have the time maybe you could leave me detailed instruction's on what to look for?

    anonymous Says:
    April 15th, 2011

    >then my web browsers will either load slowly, load incompletely, or not >load due to "not find the server" error.

    I have the same problem...Never had the problem before until I the Ubee

    anonymous Says:
    April 19th, 2011

    Jim,

    would you have a solution for the ubee and apple's aiport extreme on a mac system?


    rich

    avatar

    david Says:
    April 23rd, 2011

    Anonymous April 19th, 2011, Jim does not have any Mac products, but perhaps I can assist. I have an iPod Touch an iPad 2.

    anonymous Says:
    April 24th, 2011

    I had the same issue with the Ubee wireless side of things. I put it into bridge mode w/o disabling the wireless network. It seems to be bridging and I'm okay with wireless on my laptop, but I can't get my ROKU streamer to work. I'm using a Linksys WRT54G router (firmware v8.0). I upgraded the router firmware, but still no luck. Anyone have any ideas how I can get the Roku online? It works when I plug the Roku in direcly with the cat5 cable. Any ideas are appreciated. (BTW, the roku was working before I bridged the router).

    anonymous Says:
    April 26th, 2011

    There is no place on my ubee router that says primary and drop down or disable under the wireless tab...Is this possible to do some other way?
    -
    If you disable the Ubee Wireless Modem by Time Warner by going to: 192.168.0.1 > Login > Default username: user | Default password: user > Wireless Tab > Primary Network > Primary Network drop down DISABLED. Then follow the instructions above with Bridge mode, you should be good to go.

    jatwolf Says:
    April 26th, 2011

    I ordered Broadband Extreme and it will be installed this weekend. I need to know how to set up the Ubee so it passes connection into my D-link DIR-655 wireless router. I have a guess the installer won't know how to do this and I want to make sure it won't turn into something where the install is delayed or messed up somehow. The more info I have going in the better. Better yet I will just be given the ability to do it myself while the installer is there to provide the passwords, etc. Anyway, if you know the best steps to take to turn the Ubee into a pure modem and pass into my DIR-655 I would appreciate it greatly. Thanks...

    anonymous Says:
    April 26th, 2011

    I meed to know how to pass thru a netgear 1 NETGEAR N600 Wireless Dual Band Gigabit Router myself from a ubee...I don't even have the extreme from Time Warner and nor is it available to me yet they want me to use the damn thing
    Thanks LoriBee

    avatar

    naaronne Says:
    May 05th, 2011

    Hi David, first let me thank you for the post. I was worried that I might be stuck using the Ubee as a router. Before I make any changes I just wanted to get your input. Prior to getting my Ubee I was using my Time Capsule / Airport as my router. I would prefer to use this since I already have static IP addresses by MAC and I also use OpenDNS.

    In order to accomplish this do I only need to turn on bridge mode on the Ubee and then connect the WAN port to the WAN port on my Time Capsule. Then the Time Capsule should handle my DHCP and DNS needs?

    Thanks in advance.

    anonymous Says:
    May 10th, 2011

    I had some initial problems with mine, and had to use Level 3 support to get them resolved. For anyone interested in trying to keep using the router solely (and put their linksys in a box), you might want to check out my post:
    [URL Blocked]
    Um, looks like I can't link to my post, but it's the first response when you google this: ubee-ddw3611 dougpace

    But thanks to your post I do see a nice alternative if I end up wanting to revert back to just having a cable modem, and using my existing linksys. For now, I'm pretending to find value in the wireless N speeds, even though I've yet to notice a difference. And even though the tech support guy kept saying it can handle B/G and N speeds concurrently, I'm not finding confirmation online that it's simultaneous dual band, and that seems like a point I would easily find confirmed. If so, it's sitting at G speeds in my household anyway.

    Thanks for the information you've provided.

    anonymous Says:
    June 04th, 2011

    Hey guys great post. Exactly what i was looking for. But I have to say that I ran into an unexpected issue....when I type 192.168.0.1, it gives me an error. It hangs for a while waiting for a reply, and then it tells me that google chrome cannot connect to the device, and IE8 just give me the "cannot display webpage" page.

    I am not with TW, but rather with Comcast/Xfinity. they sent me a ubee DDM3513, and I am trying to connect it with a Linksys WRT160N wireless router.

    Any help would be greatly appreciated.

    anonymous Says:
    June 11th, 2011

    Thanks for the info Dave, I was wondering about this. I just got the Ubee DDW3611 yesterday. You might also take it one step forward, and install DD-WRT on your WRT54G. I have DD-WRT on my Linksys e2000, and there is much more flexibility and a greater number of tools included with this firmware.

    anonymous Says:
    June 12th, 2011

    Hi! Just stumbled onto this page looking for info on DDW3611 bridging mode...

    I just had Time Warner come and install the new wideband service today. I've just enabled bridging mode on the DDW3611 and am using a Netgear FVS318G. For some reason, if I'm using the DDW3611, I get the full wideband speed (50/5) but as soon as I enable the bridging mode and use my router to request an ip, the speed drops down to 15/5. I thought that it may be expecting the MAC of the modem so I even cloned the modem's MAC to my router, but all that did was kill the connection between the modem and the router......anyone got any ideas?

    anonymous Says:
    June 19th, 2011

    I have a Linksys wrt54g and did the same thing my ubee is model DDW3611 and when my router is connect my 40mb Ethernet spped is cut in half no idea why.

    I am using tomato 1.22 firmware on the Linksys I am going to buy a new Linksys E series maybe a E3200 but until then I want to know why direct modem is 40mb speed 37-39 and with rounder I get 15-17mb.

    anonymous Says:
    July 09th, 2011

    Hello everyone, TW will not let me use a motorola eXtreme modem I bought myself because ubee sucks. I'm paying for extreme and getting basic speeds no higher than a 4mbps, the ubee I have now is the third one and speeds still slow as hell. In my city (el paso Tx) all they use is ubee modems. Does any one have any ideas on what I can do about this? It's been a month and TW has done nothing but make appointments and do not fix the problem. Plus now I will not know if this new modem could have worked. TW says extreme can give u speeds of 20 to 30mbps and I say bullshit!!

    Can someone help?

    anonymous Says:
    July 13th, 2011

    Time Warner is a joke. Anyone using these Ubee routers are using a 3rd rate Chinese hackjob - Why can't Time Warner provide alternatives for those of us who would like to maintain a level of satisfaction, without having to deal with incompetent tech.

    anonymous Says:
    July 17th, 2011

    Time Warner was here today and installed the Ubee DDW3610 as part of my new broadband Extreme service. I used the instructions provided in this thread to configure the modem as a bridge so that I can continue use my Linksys router for DHCP, firewall, etc.. Everything works perfectly, and I'm getting speeds of 28-30mbs. I have no problems with the Ubee in this configuration.

    anonymous Says:
    July 26th, 2011

    You may (or may not) be surprised be the amount of other people out there that have the same issue here. With the apparent lack of training of Road Runner's technicians on the new hardware, I imagine this number can only increase.

    Thank you, David and Jim, for providing a coherent solution to this problem

    anonymous Says:
    August 02nd, 2011

    By the way guys....the master login for the ubee DDW3611 (for Time Warner/RoadRunner only) is:

    Username: last eight digits of the ubee's MAC address
    P/W c0nf1gur3m3

    that will allow you to get to the mode change page without having to use the URL to get to it. Also a couple of other things to note: when the ubee is in NAT mode its address is 192.168.0.1. When you set it to bridge mode, the address changes to 192.168.100.1. Also, when you put the unit in bridge mode, use the eth1 port to connect your router. Apparently the eth 1 port is the only one that works in bridge mode.

    anonymous Says:
    August 07th, 2011

    Help! I'm in Ubee Hell as well! It was installed on Tuesday and have had to call tech support twice a day since. I have two recurring problems: The worst is that the wireless reverts back to its factory settings. That is, the network name and password change back to DDW3611CC. This has happened about a half dozen times in 6 days. I have to sign on to the modem and change them back. The second problem is that it broadcasts the correct SSID, but I cannot connect. I look at the modem and the Power and Wlan lights are on, and the DS light is slowly flashing. No other lights are on. I have to pull the power and plug it back in and then I can connect. Tech have been out 4 times. They have replace the router twice; replaced the junction box on our house, and replaced the line going from the junction box to the pole. From the junction box, it's a straight connection through the wall to the modem. No splitter or anything in the way. TWC is at a loss. The techs just keep doing the same things. They get it up and running, claim it's fixed, leave, and a couple of hours later I'm dead in the water again. Any ideas? A tech is coming out again tomorrow.

    anonymous Says:
    August 08th, 2011

    Get with TWC and ask for tier 3 support. Have them MAKE SURE the correct provisioning codes are on your account for wifi service. If they aren't the ubee will only provide wireless for a short time then disable the wifi again itself.

    anonymous Says:
    August 08th, 2011

    Also, sounds like you are having some major connection issues. The correct display of lights on the ubee DDW3611 for a connection to the cable system (not including wifi) are: Power: steady green, DS (downstream): either steady green if in DOCSIS2 mode, or steady blue if in DOCSIS3 mode, US (upstream): steady green, Ready: steady green. Those are the lights that need to on if you have a good connection to the cable system. I don't use wifi so the only other light on my ubee is the ETH1 (Ethernet port 1) which is flashing blue for a fast ethernet connection. The eth 1 light would be flashing green for a 100mb ethernet connection.

    Since you're not using the wifi on the ubee, I'd expect the wifi light to be on, and the ETH1 light off. As I said, I'm not using the wifi on the ubee, I'm using my Linksys E4200 router connected to the ethernet 1 port on the ubee.

    anonymous Says:
    August 08th, 2011

    Sorry for the confusion....first sentence in the last paragraph should read Since you ARE using the wifi on the ubee, I'd expect the wifi light to be on and the ETH1 light to be off.

    anonymous Says:
    August 10th, 2011

    Thanks! Things are getting worse. Now the internet gets slower and slower. After about 30 mins, I can't get a web page to load. If I either "repair" the network connection, or power the router off and on, the web loads instantly. Then get worse in about 30 minute cycles. As an update here is TWC has done: Replaced the modem; the line from the modem to the junction box; the junction box; the line from the junction box to the pole; and something at the pole. Have another tech coming out in the morning. Just ran a speed test on several computers. Getting about 2.5 down, and 1.2 up. Yesterday was getting 145 down on an HP laptop with Windows 7, and 30 on a Macbook with OSX 10.6.

    Have called ATT about U-Verse. Going to buy a used modem tomorrow and have them fire it up for a month and see what happens. What a PAIN!

    anonymous Says:
    August 16th, 2011

    I have this Ubee modem model DDW3610. When it was installed, TWC technician defaulted to WEP security level instead of WPA2-PSK. Which I wanted since WEP can be hacked. Should I go to Ubee's modem website and make the change or have a TWC technician do it for me? Thanks.

    Joe

    anonymous Says:
    October 29th, 2011

    How do you forward the ports on the Ubee to use it for torrent downloads?

    anonymous Says:
    November 05th, 2011

    thank you this worked perfectly to get my roku working with the time warner ubee router.

    thanks

    anonymous Says:
    November 25th, 2011

    im trying to play live on my ps3 it says i need to have an open nat currently it is set to strict how do i set this to open so i can get online

    anonymous Says:
    December 01st, 2011

    I had the same problem and the time warner level 3 techs, after a few calls, finally figured out that the best course of action for me was to bridge the router/modem thus turning it into a modem only. I have a netgear modem hooked up to that. My lag problems seem to have disappeared.

    anonymous Says:
    December 22nd, 2011

    I have the opposite problem from the general discussion and hope u can help me. I have a cable modem and linksis wired router as most of our computer use is at one end of the apartment. A previous tenant left a Ubee DDW3610 and I was wondering if I could configure it to just be a wireless router so I could have some use at the far end of the apartment. It doesnt have a WAN port but I wasnt able to determine in my research if there was a setting on Ubee to do this. Thanks for any help u can offer.

    anonymous Says:
    December 28th, 2011

    if you are having issues with VPN connections make sure you have turned on the PPTP Passthrough in your Gateway Settings.

    anonymous Says:
    December 28th, 2011

    resolve ur nat issue by turning on upnp on your hardware or static lease your ps3 and port forward to the ps3 ip

    anonymous Says:
    February 01st, 2012

    My übee DDW3611E router won't connect my ps3,Xbox 360, or my laptop to the internet, any help? I've tried resetting it at least 5 times and it still won't connect.

    anonymous Says:
    February 07th, 2012

    I recently upgraded my internet to the lightning service(40mbps) They came and took my motorolla modem and netgear router and replaced it with a ubee. Almost right away I have had internet problems. My Xbox360, which is hard wired to it keeps getting knocked off of Xbox Live and my wifi run devices are slow working if at all. They have already come out here to try and fix the problem twice in the last 4 days but the problem persist and they are coming again tomorrow. I hate Ubee it is a pile of crap.

    anonymous Says:
    February 09th, 2012

    "anonymous Says:
    December 28th, 2011
    if you are having issues with VPN connections make sure you have turned on the PPTP Passthrough in your Gateway Settings. "

    YES! Thanks alot. After spending nearly an hour on the phone w\ a remote user I finally stumbled upon this and sure enough.. just needed to go into their router and check the pptp pass through.

    Of course it would help during the trouble shooting process if the user said they got a new router or changed service since connecting last...

    anonymous Says:
    March 02nd, 2012

    im having issues too. While i don't have problems connecting to xbox live through wireless, once I do though I cannot use my mac. I'm having to choose between one or the other, what's the point? Right now all I have is the Ubee, so I don't know if I should call Time Warner or just go ahead and get a different wireless router. if anyone can point me in the right direction so that my xbox isn't getting all the juice and i can multi-task i'd greatly appreciate it. you can email me at baughana08@students.ecu.edu

    anonymous Says:
    March 06th, 2012

    I am attempting to use my slingbox on my new TWC ubee modem/router combo. It sounds like the most efficient way to get this done would be to do the following:

    (1)Disable the Ubee Wireless Modem by going to: 192.168.0.1 > Login > Default username: user | Default password: user > Wireless Tab > Primary Network > Primary Network drop down DISABLED.
    (2)Switch the UBEE to bridge mode via 192.168.0.1/TlModeChange.asp
    via 192.168.100.1
    (3)Connect ETHERNET1 port on the back of the ubee to the wan port on my old router.

    Is there anything else I should be doing? Also, I was kind of confused by earlier posts, but it sounds like if I use the UBEE as just a modem and bridge it to my old router that it will somehow slow my speeds? Obviously, the whole point of upgrading to a faster broadband was to get the 30/5 speeds! Thanks in advance for any help offered.


    -Rooster

    anonymous Says:
    March 06th, 2012

    ignore the "via 192.168.100.1" in the above post (I had that in there to remind me how to access it after I set it on bridge mode.

    anonymous Says:
    March 17th, 2012

    I finally got port forwarding to work. On the Ubee:

    1. Gateway -> DMZ Host. Enter the external WAN IP showing on your router (I'm using a Dlink DIR-825 and this is under Status -> Device Info).
    2. Gateway -> Options. Check UPnP enable.

    Hope this helps others.

    anonymous Says:
    March 20th, 2012

    Hi, I'm having an issue with the ubee's ability to have an xbox connected to it. If I have the xbox hardwired and a laptop wireless, the xbox gets knocked off of Live, while the laptop stays connected. I have several other devices using the ubee as well, but the only device having problems is the Xbox. It's an Xbox 360 Slim if that makes a difference, but hardwired or wireless, the xbox can't connect if I have other devices on the ubee. Anything to help can be emailed to me at kirbeh@hotmail.com, or replied here. Thanks, Kirbeh

    anonymous Says:
    March 21st, 2012

    Any body no what modems are compatible with Time Warner Extreme that can be purchased?

    DeS

    anonymous Says:
    March 26th, 2012

    THANK YOU!!!! anonymous December 28th, 2011. We have been scratching our heads trying to make our VPN work. Your one comment (below) saved us and Bright House much frustration. Major, major thanks.

    anonymous Says:
    December 28th, 2011

    if you are having issues with VPN connections make sure you have turned on the PPTP Passthrough in your Gateway Settings.

    anonymous Says:
    April 03rd, 2012

    My UBEE router causes my Xbox live connection to disconnect after 20-30 minutes, after which I can reconnect immediately only to experience the same issue, any thoughts?

    anonymous Says:
    May 08th, 2012

    >August 08th, 2011

    >Get with TWC and ask for tier 3 support. Have them MAKE SURE the >correct provisioning codes are on your account for wifi service. If they >aren't the ubee will only provide wireless for a short time then disable the >wifi again itself.

    What provision codes for the wifie? Do I have to pay extra for this provision?

    anonymous Says:
    June 01st, 2012

    Thanks to all those commenting on this issue.....got me fixed after months of issue, 5 time warner visits, 3 talks with level 3 roadrunner and as many help tickets with my company's helpdesk.....installed router, followed the instructions given here and I am back in business.....big Thank You!!!

    anonymous Says:
    June 26th, 2012

    Im having an issue uploading pictures on forums with this ubee router. Ive already tried using different devices to post the pics and they never upload. Any ideas?

    anonymous Says:
    July 28th, 2012

    Once you connect your own router and set the ubee in bridge mode, how do you access the router (mine is a netgear) configuration page?

    anonymous Says:
    August 22nd, 2012

    I have successfully configured UBEE modem bridging to Linksys E4200. To access UBEE, I used 192.168.100.1, and to access Linksys, I used 192.168.1.1. The problem is from a wireless computer, I CAN access the UBEE by using 192.168.100.1. How can I configure NOT to allow wireless access into the UBEE? Please help!

    anonymous Says:
    September 02nd, 2012

    I got a TWC UBEE DDW3611 2 days ago.
    After brief period of initial Internet connectivity, device stopped connecting to Internet.
    I could still connect wifi devices and access router configuration, but could not resolve Internet issue.
    After several calls to Tier 3 and several hard resets, I can no longer connect wifi devices.
    SSID is broadcasting, but wifi connection attempt fails as if bad password is being used.

    Any ideas on default Wifi password?

    Thank you.

    MalcolmWP

    anonymous Says:
    September 02nd, 2012

    Hello,
    I recent subscribed to Time Warner with this UBEE modem/wireless router combo - DOCSIS 3.0 Compliant. I have been trying to connect my blu ray and my printer to the wireless and they are failing to join. Even when I disable all the security. Any ideas on what I should do?
    Steve

    anonymous Says:
    September 29th, 2012

    log in with master user name and password
    it's usually your last 8 of your mac address make sure you remove the : you can see it at the back of your modem.
    and the password is c0nf1gur3m3

    This gives way more options and you can bypass all types of cool stuff happy.gif.

    anonymous Says:
    October 03rd, 2012

    RE: April 10th, 2011

    You can switch the UBEE to bridge mode via

    192.168.0.1/TlModeChange.asp

    once placed in bridge mode you can access it via

    192.168.100.1

    Thanks for that. I've been looking all over for that. Worked perfect.

    anonymous Says:
    January 24th, 2013

    Once the UBEE is successfully bridged, gain access using the 192.168.100.1 Go into the wireless tab and assure the wireless network is disabled. Go into 'BRIDGING' on the left side and assure wireless bridging is enabled. Under that heading, where it says remote bridges, enter the MAC address of your router. Save your settings and call it a day.

    anonymous Says:
    January 24th, 2013

    the DNS servers are getting the IP address of your router's local internet. The entire router needs to pass through the bridge/modem in order for YOUR ip provider's address to be read by the DNS server.

    anonymous Says:
    February 18th, 2013

    My name is Mark Laster and I have also gone through Time Warner Cable and UBEE hell. When I got my "free phone", I had nothing but problems initially. As has been mentioned, the wireless of the UBEE interfered with my wireless network and all I got from the phone was static. Finally, from reading more, after spending hours on the phone with different techs, we finally straigtened ths out. When I signed up for this service, I was hesitent because I was concerned if we have a storm and power is gone, I have no phone. I was assured it is easy to purchase a back up battery (since TWC no longer provides one) I surfed the web, called various companies and cannot locate the back up battery. Can anyone tell me where I can get one? Thank you very much

    anonymous Says:
    February 23rd, 2013

    time warner just wants to charge you $5 per month for wifi!!! If you have a router, you just need to call time warner tech support and tell them to turn your modem into "bridge mode". They will not offer to do it for you as part of their troubleshooting. They are fully aware that is how you fix the problem. I just spent 90 minutes on the phone with them before I read the fix here and on other forums. I am not smart enough to do all of this on my own. They are able to put your modem into bridge mode on their end. They just won't offer to do so as a solution because it is in their financial interest not to.

    anonymous Says:
    February 26th, 2013

    Yes my xbox 360 doesnt connect to the Ubee at all and TWC has done nothing to help us and the guy that came to fix it didnt know what was wrong and so I was wonder do you know how to get my Ubee to work with it? it gives me all times of error like IP address error and to Port Forward and how would I do that the Ubee we have does straight wifi so we don't have any bridge mode thanks!

    anonymous Says:
    March 07th, 2013

    I work for time Warner and your probably missing the AWG code since your running a docs is 3 modem.. The ubee yea is having problems but if you request time Warner techs to swap you out with an arris router and to make sure the awg code is added to your services .. Might help aight peace.. Oh and quit whining everyone's internet sucks... This the United States of a crumbling infrastructure .. It's all good man .. Go ride a bike..your welcome anonymous

    anonymous Says:
    March 08th, 2013

    Great article, I think I will stay away from this ubee modem!

    anonymous Says:
    March 09th, 2013

    Hello. I recently upgraded to TWC Extreme Internet. TWC tech installed a UBEE D3 Modem/Router. Worked well for one day, then I noticed that I was having problems with all my wireless devices (Ipad, Iphone etc.)- I did a lot of research and was advised to DISABLE UBEE's primary network (basically the "wireless) and purchase a router. I purchased a Netgear N600 Rouwer today and followed the directions. I hooked the Netgear router to the Ubee modem and now all my wireless devices are working fine. I have 1 problem now and a question (1) I have a VOIP phone that is connected to the Ubee modem via an ethernet wire - I HAVE NO CONNECTION - I tried rebooting modem and router and tried connecting the ethernet wire to my router than back to the modem again = no luck. What can or should I do? (2) My Netgear router has 2 lights- one for 2.4G and one for 5G's? I am defaulted to the 2.4G setting=it is a dual band wireless router- does it matter what setting I have it on? Thank you, Joe.

    anonymous Says:
    March 14th, 2013

    My service provider is TWC. I upgraded to Extreme pkg and was sent a Ubee DDW3610 modem. I work virtual and started having major problems with my VPN dropping every half hour. Sent my work pc out to company IT twice and both times came back saying pc was fine. Spoke to TWC Tier 3 four times (1-1.5 hrs each time) and numerous tests were done. TWC tech came out and said everything was fine. I kept stating that all my trouble started when I got this new modem and that maybe my HP Elitebook pc was not compatible with this modem. My company IT finally convinced TWC IT that I needed a different modem. The next day TWC tech brought an Arris DG860 modem and I have had NO problems with my VPN. So if you are having a problem with your Ubee modem, ask for a replacement.

    anonymous Says:
    April 02nd, 2013

    This issue is commonly referred to as double NAT'ing. Networking 101.

    anonymous Says:
    March 01st, 2014

    Names brian

    I have the ubee bbw365 , i have all kinds of connection issues with xbox live. I cant connect toseveral people and get kicked offline a lot

    anonymous Says:
    March 01st, 2014

    DDw365,sorry

    anonymous Says:
    March 29th, 2014

    jim,

    how do i allow remote desktop to get through the ubee wireless router? I have it allowed on the computer, i have it port forwarded to 3389, it cant find the computer - help

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