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Brake Check Sucks

Posted by David  •  Nov 14th, 2005 10:45:22 pm - Subscribe | Mood: bewildered | Music: Survivor - Burning Heart

Brake Check Sucks - Article Explains how I was ripped off and my car was wrongfully altered.

  • Update! (Sept 06th, 2006) This hilarious, funny sound clip shows why one should be cautious when talking about Car Mechanics. Whats scary is how people take advantage of people sometimes.

    Also seems as though Im not the only user that has complained on the web about Brake Check. Here we find C. Darlen a former Brake Check customer stating Brake Check, Kuykendahl & Cypresswood, Spring Texas - They told me my rotors were warped and I needed new brakes, even though I clearly saw a lot of pad left. However I agreed thinking new brakes would last longer and I would have no more problems, (BIG MISTAKE) Brake Check at Kuykendahl & Cypresswood, Spring Texas

  • Update! (Jun 1st, 2006) Brake Check Refund Money - Finally, my check is recieved and as promised by Brake Check. Please view Brake Check San Antonio Refund for more information.

  • Update! (May 9th, 2006) Brake Check San Antonio Refund - Explains how Brake Check contacted me in regards to my Brake Check Sucks entry and refunded my money for labor.

    Brake Check Sucks
    If you found this entry by typing "brake check sucks" into your favorite search engine, I believe it's more than obvious that you have been compromised by the company somehow. First off let me tell you what happened to myself and my wife when we went to Brake Check.

    We went to Brake Check at Fredricksburg & Medical here in San Antonio back last year. We were treated very nicely by the manager on duty and were told we could have a Free Inspection on our brakes, it was just the matter of waiting for the Brake Check Employees to get to it. One hour later I asked if the car had been looked at, they stated 'no' and offered me a ride home. (I only live down the road) They stated that once the car had been reviewed they would call me on my cell and pick me up.

    About 3 hours later I was given a call back by a representative letting me know how my car was doing. They stated that I needed new brakes and rotors and asked if I would be interested in having them continue the inspection on the car. I stated 'sure'.

    45 mins later I was given a call back from the manager on duty letting me know that my car was ready. I asked if they found anymore problems and they stated no and I was to be picked up in 10 mins. When one of the workers arrived they happened to have picked me up in a customers car. (Which was very wrong) At that point I suspected this was not a very honest business.

    When I arrrived at Brake Check their manager stated that my car was ready to go and they quoted me that $508.60 of work had been done. Shocked by the manager I stated to him that I did NOT authorize work to be done, and that I was only interested in a free inspection at this time. About 10 minuites later after arguing about the situation, he stated that I had to pay. He also stated that if I were to leave the lot there was a great chance that with my bad breaks I could get into an accident and be seriously injured. He also made it a point to say that your daughter, at which point was only 1, could also be hurt if the work they had done was removed. I did pay, being the concerned parent that I am.

    I left upset, tired, and totally distraught. But I figured, 500.00 for the safety of my family was ok. I mean, the work had to be done right? But were brakes and rotors really that expensive?!

    Later that night my friends Sam, Nadia, and my wife Priscilla decided to go to Marie Callender's and have some dinner. While on the way my check light came on for the very first time in 4 years. I was very upset, and I didnt even touch my dinner that night.

    The following morning at 7am I took my car back to Brake Check and told them about my Check Engine light. 20 minutes later they stated it was all taken care of and that it was ready to go. When I jumped into the car I noticed that the time in my car was 12:00. Now then for those who do not know, when a cars battery is reset, unplugged or jumped your vehicals clock resets to 12:00. I proceeded back into Brake Check and told the manger that my check engine light was again back on, and that the only reason why it was previously 'fixed' was becouse my battery was unplugged in then replugged. 20 minuites later they notified me they did not know what to do, and that they were not at fault. I reminded them that the check engine light had NEVER been on since I had purchased the car and that it was on their company to fix it...at which point they stated 'SIR WE HOOKED IT UP TO OUR MACHINE, WE JUST CHANGED YOUR BRAKES'. I had an exchanged of words with them about my experience with their company and that I would be taking my car to a dealer to have in inspected. (Note I never cussed, I'm not that type of person) happy.gif

    After Red McCombs Toyota re-inspected my car they stated that my car had been modified in such a way that my check engine light came on. I told them about my battery predicament with Brake Check, at which point they asked me. "Why did you go there? Don't you know they have been ripping people off for years".

    Red McCombs never charged me for fixing my car, or having it inspected. As for Brake Check they are still there but they seem like they are getting themselves into some really hot water. Apparently they did the same to some very important news people, at which point they were exposed for bad business tactics. Click here to read about Brake Test Turns Up Unnecessary, Costly Repairs. When I read the article I could not believe my eyes.

    So question is, have you or anyone you know ever been ripped off by Brake Check? If so leave a comment below.

    Brake Check Complaints Via Better Business Bureau
    Brake Check #407
    6210 NW Loop 410
    San Antonio, TX 78238-3306
    Telephone: (210) 680-4492
    View the complaint here

    Brake Check
    6810 Bandera Rd
    San Antonio, TX 78238-1358
    Telephone: (210) 523-5222
    View the complaint here

    Brake Check
    320 E Nakoma St
    San Antonio, TX 78216-2705
    Telephone: (210) 495-4977
    View the complaint here

    External Links Regarding Brake Check
  • Story - Brake Test Turns Up Unnecessary, Costly Repairs.
  • PDF File - Brake Check Statement to WOAI
  • Brake Check Turns Up Unnecessary, Cost (Printable)
  • PDF File From Brake Check Defending there work against the WOAI Troubleshooters
  • Video - Brake Test Turns Up Unnecessary, Costly.

    Please keep in mind that all entries & comments are opinions of the dissatisfied customers of Brake Check.

    Comments 190  •  Nov 14th, 2005 10:45:22 pm - Subscribe  •  Tweet this entry | Post a comment



  • Responses

    anonymous Says:
    February 12th, 2006

    dam , i was lookin up brake check to get the # of the nearest one . i honestly was going to go tommorow and just get my brakes done thanx to you not anymore !

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    david Says:
    February 13th, 2006

    Glad I could save you from the hole in your pocket and headaches, that I endured.

    anonymous Says:
    February 22nd, 2006

    i work for brake check and they do shady jobs. some times they dont even make repairs but still charge customers. anonymous please still work for them. all they care about is money.

    anonymous Says:
    February 27th, 2006

    I have been ripped off by Brake Check myself. I took my car in and they said " oh you need this done to your car" so I had the work done,, 4 hours later, i was still sitting there, they said "your car is fixed" and it would be $$$$ for the work. I drove it home and this was a Sat. the following Monday, I was on my way to work when , my brake started acting up, I called them, they said "Oh bring it in" So I did, when I pulled up, and they put my car on the lift, I was looseing brake fluid! They said " oh this doesn't look good" oh we need to do some work" Now it's closeing time and I told them I can not leave til you fix my car" they piddle around and got the leak to stop. Two days later my brakes are not working again. To this day I have been back 4 times, the last time they said it was my rotors,, so they turned them,,without asking me. And now ehn I go to press on my brakes, I feels like I amd a railroad tracks. I would say to everyone DON'T GO TO BRAKE CHECK"

    anonymous Says:
    April 19th, 2006

    I had gone to "Brake Check" in Houston to just get my brakes inspected, I had the "NEW" car for two years and just wanted to get them inspected. Brake Check inspected the brakes after a few hours and told me that I needed new rotor and pads. I try to explain to them that the car was new and they told me that sometimes GMAC sells new cars with brakes that only lasts for a couple of years. They are always replacing brakes for GMAC.

    I told them go "f**k" themselves and I wanted my car. Well they told me that one of the studs on my wheel was rusted and had to break it to take my wheel off. I told them to replace the wheel back on my car and I took my car to a GMAC dealership. Before leaving, they try to scare me by telling me that the wheel might come off while driving since one of the studs broke. After a considerable heated dedate with them, I finally got my car. I took my car to a GMAC dealership, they inspected and found that my brakes were fine except that they notice that one of the bolts was broken and they explain to me that the only way something could happen if the car was under salt water for a long period of time or someone torque the bolt off. The bolt shows signs of twisted off not a rusted bolt as I was told. I told them I had just came from "Brake Check", they kind of laugh and told me I was lucky and they didn't charge me for the inspection or the replacement of the stud from my wheel. I say this "THANKS ALOT" to Monument GMAC dealership in Pasadana, Texas and stay away from any "Brake Check" station.

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    frost Says:
    April 20th, 2006

    Man I am so glad we do not have a Brake Check in Colorado.

    --FrosT

    anonymous Says:
    May 02nd, 2006

    I ppersonally think that brake check do an outstanding job , went to firesone they wanted to charge me just to look at it, midas told me that $800.00 would be the least they could charge me and dealer does not offer any lifetime warranty. Brake Check on marbach really took care of me great , they have great customer service and competitive prices and life time warrantys .

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    david Says:
    May 02nd, 2006

    The person above looks like a spokesman for Brake Check. How funny is that. Lol! grin.gif

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    frost Says:
    May 02nd, 2006

    Life time warranty's huh? Weird...I wonder what was wrong with his breaks for the $800? Did he run them down to the routers? If so you deserve that price.

    --FrosT

    anonymous Says:
    May 07th, 2006

    Wow, i was like one of the other readers, i was heading down to Brake Check after seeing an add on TV last night. No way am i going to chance it now. Like the old saying goes "money doesnt grow on trees" and who today can let some back yard company rip you off!!!

    MC

    anonymous Says:
    May 09th, 2006

    Suck my car is at brake check right now!!!!!!!!!!!!!!!!!!!!!!

    avatar

    david Says:
    May 09th, 2006

    Oh no. Well just so long as you do not authorize them to do work. You should HOPEFULLY be fine.

    anonymous Says:
    May 10th, 2006

    i think that it depends on which brake check you go to. they have over 40 locations and have great and honest people working for them. i have been a customer for many years and yes there is some bad times but the good times far out way the bad. i encourage anyone that not only has a bad experience but for those who like brake check to speak about it. nobody likes to spend money, but when you have to you want the best value and you want it done right and have the best warranties in the business. so anyone out there who has had a great experience with brake check, please join my bandwagon a speak your praise. thank you for time. mbh

    anonymous Says:
    May 10th, 2006

    I have stong reservations about the alignment skills of the shop in Tomball, TX. I had my car alligned (all four wheels) with their life-time alignment deal, after they replaced all four struts. I have taken it back three times to have the alignment checked. I always rotate my tires and keep them properly inflated, but only got 35,000 miles on my 80,000 mile tires. The same brand gave me 75,000 miles previously. I am paying another alingment fee, but this time I am going to check the reputation of the alignment shop before I take it in.

    Unalligned in Houston

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    david Says:
    May 13th, 2006

    The first entry by anonymous - May 10th, 2006 sure does sound like a represenative of Brake Check I may have spoke with on May 9th 2006. Reason I know is because of the "nobody likes to spend money" quote sounds very familar.

    To assure our readers that there is not any confusion about the topic / subject of this entry I have added links of customer complaints from the Better Business Bureau. Keep in mind that not all of Brake Check's Stores are apart of the Better Business Bureau...why is that? Anonymous represenative? grin.gif

    Anyone else have a complaint or horror story?

    anonymous Says:
    May 14th, 2006

    If they did work to your brakes it would have nothing to do with your check engine light comming on. As for unplugging the battery if you were to ask any mechanic that is how you reset your cars computer. I have had my car worked on many times at brakecheck with no problems at all. There must have been a problem with your brakes anyway, other wise why would you waste your time to get them checked. They are far more honest than any other place you would take your car. It seems though you really don't know much about cars other than where to put the gas in, or you'd be doing the work yourself right?

    avatar

    david Says:
    May 14th, 2006

    I can tell you this from what I do this anonymous - May 14th, 2006, my check engine light never came on prior to Brake Check doing there work. If your going to tell me diffrent its only because you work for the company in which this entry is referenced to. As for your honesty remark regarding Brake Check, the Better Business Bureau information that I added speaks for its self. Your probably right, about your little gas humor joke. But honestly I don't even know how to put gas in! I need a full service station to do it for me. grin.gif Do you work there? Seems as though your showing your true colors guy which is rather funny to your customers that are going to view this. BTW all entries / comments added to this blog are logged. Keep that in mind before judging my mad car fixing skillz. wink.gif

    Does anyone else have any stories that they would like to share regarding a sour experience with Brake Check?

    anonymous Says:
    May 19th, 2006

    Holy Geez! I was just about to take my car to Brake Check, too! I'm sooo glad I found this link (which was right below the Brake Check link on Google, LOL!) It's like "BrakeCheck.com", then right below it is "Brake Check Sucks!!!" LOL!

    But, thanks a ton for all the info. 'Cuz I sure as hell ain't going to them to have my brakes checked. I'll just take it to my dealership instead.

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    jim Says:
    May 19th, 2006

    I will stick to doing my own brakes. It only takes me about 1-2 hours and is absurdly easy. Maybe I will give you a Demonstration David when you come to Colorado =P

    That and it only costs you the price of the shoes, which is about $25 last time I changed my brakes.

    --Jim

    avatar

    david Says:
    May 22nd, 2006

    Seems anonymous - May 14th, 2006 has nothing more to say. The Better Business Bureau speaks for its self. Oh yea, its now the 22nd and I still have yet to recieve my refund check from Brake Check.

    Anyone else have any problems with Brake Check?

    anonymous Says:
    May 28th, 2006

    Maria- May 28, 2006 Very upset right now. I had over $200 of brake work done at Bandera location. I went in for squeeking front side brakes. Now 2 weeks later having to go back due to grinding, I am quite pissed off.. I wander what they will tell me now....Last time I waited almost 3 hours ......I'm sorry I didn't read this site sooner.
    sos

    anonymous Says:
    May 29th, 2006

    Thanks god i did read this before i took my car over there!!! thanks for warning ill take my car somewhere else!! thank you bye

    anonymous Says:
    June 03rd, 2006

    UPDATE JUNE 3, 2006. MARIA- AFTER TAKING CAR BACK ON THE 28TH I WAS TOLD GRINDING WAS DUE TO A CRACKED LEFT BRAKE PAD. I ONLY HAD 819 MILES SINCE MY LAST VISIT. BRAKE CHECK REPLACED LEFT PAD. I WAS TOLD MY ROTORS ARE BAD AND IT WOULD COST ME OVER $300 TO FIX IT. NOW, THIS WAS A DIFFERENT SET OF EMPLOYEES, THE FIRST TIME I WENT IN I WAS NOT TOLD ABOUT THE ROTORS BEING BAD EVEN THOUGH WORK WAS DONE ON THEM. I HAVE TO SAY BRAKE CHECK IS FULL OF ****. TWO DAYS LATER BRAKES ARE BACK SQEEKING NEEDLESS TO SAY I SENT MY HUSBAND IN TO DEAL WITH THESE PEOPLE. INSTEAD OF PAYING $300 HE IS ONLY PAYING $120 FOR THE WORK. I SURE HOPE OTHERS READ THIS...PLEASE DON'T GO TO BRAKE CHECK THEY JUST **** UP YOUR CAR....

    anonymous Says:
    June 06th, 2006

    I myslef had a sour experience with that same Break Check. I took my truck in for the "Free Inspection" and ended up with $600 worth of "work" done on my brakes. Thats all fine and dandy for me, because my roomate paid for all of it, because we were going on a road trip. The thing that I didn't like was that they told me that the work would only take about two hours, and I had to be at work in one hour. They arranged to give me a ride and would also pick me up when my shift was over. I was dropped of by an employee in their personal car, and was picked up in MY truck. I wasn't real happy about that, but it truned out for the best....We drove back to Break Check and smoke was coming from my breaks!!! So then I had to spend ANOTHER two hours there whlie they fixed the problem.

    Sonia Says:
    June 07th, 2006

    I am having a horrible experience with the Brake Check in Houston, TX. I bought a little car for my daughter to go to school and work. I made sure the car was safe and had it looked at. My last check was to inspect the brakes. I took it to my neighborhood Brake Check. They told me the car needed EVERYTHING. I went ahead and let them do it as I want my baby to be safe. I am not rich so I had to charge it on their car care one card. The brakes started grinding. We took it back and they said we did not know how to drive right. They replaced the pads. It started to grind again. 2nd time now. This time I took it to my mechanic. He said only 1 caliper had been replaced. Because of this, the brakes were being worn and causing the grinding. I took it back to Brake Check and they agreed. The manager CHARGED ME AGAIN. He told me I was only paying parts, no labor. I again charged 250 to have them fix what THEY CAUSED TO HAPPEN IN THE FIRST PLACE! The brakes start grinding again. Take it back and they said that the calipers were re manufactured and they were bad so they replaced them at no cost. Now, as soon as my daughter left the shop, they are still grinding! YES a 4rth time around. I had her turn around and take it back IMMEDIATELY. By now the guys are tired of her and were rude and did not want to help out. They did not look at it but said they think it's a Transmission problem. Then they blew her off. Well the noise just got worse so I took it back to my mechanic. They said that the pads and calipers were worn out and that it must have over heated, busted and NOW CAUSED DAMAGE TO THE SPINDLE AND BEARING. I now need everything again plus the broken parts due to their awful service. Brake Check manager agrees with all this work that needs to be done, then tells me it will be $395!! That he is taking out the labor. Reccommends that I do the other side for another $140! I am so upset, I don't have that kind of money! I contacted the Brake Check manager's manager. He did not ask me what happened, just said he'd call me back. I guess he just spoke with Ernest, the guy at Brake Check and went along with him as he called me back and told me the SAME EXACT THING - It's the bearing, you need to pay 395, etc. etc. I am SO MAD! I will be reporting them to the BBB and I have sent this message to another person, supposedly over both of them. Mr. McAndrews or, something like that. I hope he wil lhelp me. For now the car is parked at their place, I am trying to find a tow truck to bring it home.

    anonymous Says:
    June 07th, 2006

    they really suck so much im just a colege student and they took all my money and skrewed up my lil car and that warrantie whatever

    anonymous Says:
    June 07th, 2006

    Mr. McAndrews answered my letter immediately. He says that he can give me a discount on repairing the Bearing and would replace brake pads and all as usual. He did not say how much the discount was, but I wrote him back, I am still dissappointed but I can see he is trying to help me. I will post what happens next when he responds.

    anonymous Says:
    June 08th, 2006

    This is for Sonia-
    u should not pay a dime. u should not take a discount you should get your money back for the 250 and they should fix the damage to your car right now without charging u. I also had problems at brake check. I went straight to corporate. u should contact john peveto. u should take them to court and sue them for making u drive a car clearly missing vital parts for safety

    anonymous Says:
    June 13th, 2006

    my husband is store director of a brake check store in houston and he is very honest and people are very happy with the work they do there. And my car has been worked on there before and had no problems.

    avatar

    frost Says:
    June 13th, 2006

    Wow Sonia, that is bad. I feel sorry that they screwed you over like that. If I was in the TX area, I would offer to come over and do your Brakes for ya for free (well you just have to buy the pads). I have done my own truck's brake pads for the past 4 years, have not had a lick of trouble. I do not trust brake shops period. I trust my own work, that and I save an average of $200 doing it on my own.

    I hope for the best Sonia, keep us updated via your blog!

    --FrosT

    anonymous Says:
    June 13th, 2006

    i've had all my services done by brake check for the last two and a half years. they have never once sold me anything that i've not needed, never once have they not been curtious and professional, and never once have they messed with my car to make it do something that it wasn't doing before. for those of you who think i'm an employee or related to an employee, I'M NOT. everybody has different experiences going to EVERY different shop. i've been to other shops and had service with them too. not every single time has been perfect but, i still feel comfortable letting them work on my car at brake check.

    avatar

    david Says:
    June 13th, 2006

    You are probably right. Not all stores are the same, But keep in mind the Better Business Bureau does speak for its self. I would recommend to everyone to shop around before you have someone (anyone) adjust your brakes.

    avatar

    frost Says:
    June 13th, 2006

    All I know is that I've done my own brakes on my truck, my sister's brakes and my mom's brakes for the past 7 years, never a lick of trouble.

    --FrosT

    anonymous Says:
    June 20th, 2006

    David Polanco a previous resident of Del Rio Texas now lives in San Antonio. Now working in web development and practicing linux based administration. So you must be using Brake Checks name to make your web site grow!

    avatar

    david Says:
    June 21st, 2006

    Ha I see where your going with this. Make my website grow?! Puh. I have no interest in anything of the sort. Your customers are only expressing there feelings towards your company on this entry. Its always interesting to hear from people that show the same dissatisfaction that I do.

    * Here is how many hits Brakecheck.com gets compared to Aeonity.com. Click here to view.

    * Keep in mind if I continue to get comments that are not related to this entry I will be forced to delete it to keep this post genuine.

    Sonia Says:
    June 22nd, 2006

    I paid the price. What else could I do? I don't know if I got a discount or not. The director blew me off and the manager said I could have a 15% discount and the supervisor said the 395 or so was better than a 15% discount so I paid. I think the car is ok. In the end they already knew my name when I called them on the phone - Didn't have to say it.

    anonymous Says:
    June 26th, 2006

    Mike and Missy, Houston Texas. My wife is pregnent so I want you to keep that in mind while you read this. We took our 2004 Accord to Brake Check in the woodland right off of 45. Well we didn't take it in, my wife did. I should have told her not to go to brake check when she told me she was going that day. I have heard about their "great work" for years. N E way, we took it to get the "back" brakes fixed only, which they did. Little did we know, but after parking her car in her grandmothers driveway while visiting. As she is getting ready to leave, she notice that her car was in the middle of the street! She calls me on the phone and the first thing I think of is if she put her parking brake on. (it is a standard) She replys "uuuuhh ya!" I then replyed back that something must have been messed with with the emergency brake. So she calls the manager and he told her that sometimes when you get your brakes fixed that the emergency brake might not work properly and will "works it way out and fix it self!" I couldn't believe what I just heard either. Why would someone take in a car to get the brakes fixed only to discover that they are broke.

    What if her car rolled out of the driveway and ran over a kid playing, or what if it rolled out and hit a car?? ummmmm.. Well, being told that it might works it way out, being the stupid people that we are we trusted the Pro who told us it would works its way out. He did mention that if it didn't then bring it in. Well we didn't bring it in. On top of that when we picked the car up the first time, as my wife was driving home she noticed that her front bumper was messed up. She gets home only to discover that it had been pulled off. She notice that when she picked it up, other cars were parked really close to the parking curb. So the only thing we could think of was that some worker parked it to close and then backed up and pulled the bumper off. We let them know that, and they agreed to pay. That was cool! Soon after we got the car back we left for a 7 day vacation to cancun to get away and forget everything. We hadn't had a vacation in 4 years, so this was huge for us. So we get back and we are invited to a friends house to have dinner. We park in the driveway b/c we arrived first. As people showed up, we had time to enjoy seeing all of our friends. The time came for us to make a clean break, so we told everyone that we wanted to get back so that we could watch real world. As we leave and walk to our car, I notice something strange. Our car was real close to one of our friends that parked directly behind us. Normally I wouldn't advise parking behind someone b/c I wouldn't want to block someone in, and never thinking about my car possibly rolling back into a car that has blocked me in. well, without my doing, what appeared to be a close incounter actully ended up causing $800 in damage to my friends car who parked behind me. All due to that damn emergency brake that was suppose to works its way out. Back to the pregnent thing. So i Have a pregnent wife, In the process of buying our new home, just getting back from vacation.... my mind is in other places then remmembering that our emergency brake is messed up. I assumed that the brake had "worked it way out" and never thougtht twice about it doing this. Besides I had way more important things to worry about instead of a company not doing their job.

    So i decide to get involved and take time out of my day to confront the manager myself so that he doesn't bull shit my wife who knows nothing about cars and how to handle these type things. Low and behold he was in a "meeting" downtown and wouldn't be back until mid afternoon. What kind of meeting wes he at? seems a little long to me. So I had just waisted 2 hours of my day driving to the woodlands right? not so. I told the guy at the dsk what happened and he agreed that the emergency brake could works it way out. Well, when I came back at the end of the day to talk to the manager everything changed. Their story changed and we became the accused. The fat ass came in with a attitude first off. And after I explained the whoel thing he put everything off saying it wasn't his fault and that we should have brought it in when we had a problem. I then quoted his employee about the working its way out thing and he said that it was un true. How is this so when we were told 2 times that it does happen. I then explained to him that something had gone wrong other wise we wouldn't be having this problem and or bumper wouldn't have been damaged. He then said they fixed the bumper for a courtisy to us, claiming that he felt that we did it and threw the blame on them. WHAT!? I said, are you kidding me? That is the dumbest thing I ahve ever heard. We all know that asomeone who is not guilty wouldn't pay for something they didn't do right.? well this guy thinks not and I guess replacing Japanese car bumpers that cost close to $800 bucks is a brake check company policy but not fixing brakes isn't.

    We are fighting this as we speak and it is all pretty funny. You go to Mc Donalds to get burgers and you get burgers. You go to discount tire and you get tires. So wouldn't you think when you go to brake check you get fixed brakes? apperantly not!!!!! by the way I have ADD and a can't spell worth a crap, so I apologize if this was hard to fallow

    anonymous Says:
    June 27th, 2006

    JED78209: I have never used Brake Check before. On Sunday, June 25, 2006 I had my brake system flushed and new brake fluid added at the San Antonio, Broadway location. Their price was very reasonable and it was completed in a timely manner. My experience was very positive.
    There was no attempt to sell me anything I did not need. The service was friendly and professional. I was very pleased with the service they performed.
    I normally do all my own brake work over the last 40 years. I am reluctant to let just anyone work on my vehicle, but I would use Brake Check for my future brake needs.

    avatar

    david Says:
    June 29th, 2006

    Ha, the entry above does not seem genuine at all. It matches too close with anonymous - June 13th, 2006. Be aware of double commenting from the same user. Keep in mind not all Brake Checks have issues, only the ones that have been addressed by the Better Business Bureau.

    anonymous Says:
    July 03rd, 2006

    megan at terrormachine dot com - All I can say is W-O-W. i found this site by googling "brake check complaints". I was looking due to my own recent experience here in Austin. I took my car into the North Lamar (9000 block) Brake Check because the car was making a funny noise in the back. The previous owner (my roommate) had taken the car to Brake Check in the past (in San Marcos) and they did some brake work that left the car making strange noises. They stated it was normal and that it would 'work itself out'. Well the noises escalated until something in the wheels broke. We took it back to Brake Check because we didn't expect to pay any money.

    I did end up paying though. Around 400$ for new drums, bearings, and brake shoes. On my first 5 hour visit, they were able to get all of the parts delivered except the break shoes. I took the car home with the intention of bringing it back the next day for the shoes.

    I woke up the next day, stopped at Whole Foods for lunch and proceeded up Lamar towards Brake Check. Before I could get there however, my brakes LOCKED UP in 50mph traffic. I nearly had a wreck but I was able to get off the road before getting hit. I called Brake Check immediately, and they sent two guys down to get me.

    When they got there, it was apparent that they couldn't drive my car back. When it moved, it sounded like there were shards of glass rolling around in the rear left drum. They towed it back (and rightfully paid the tow company). When they took my tire and drum off the bearings inside were disintegrated. I was told that one of the bearings became lodged against the spindle inside the drum and the heat caused it to shatter. They replaced all of the parts for free. However, this all took about 5 hours to do, consuming the rest of my day.

    After the work was done, they did a 5 minute test drive around the block and left me with the keys. I started towards my house and when entering IH-35 my brakes locked up AGAIN. This time, while on the freeway, at 60-70mph. I called them and was instructed to bring the car back and leave it there over night.

    Apparently, the store director was called in to handle my car personally. I called him around 3pm the next day and he told me that the car was being test driven, and I could come pick it up at any time.

    When I got there, he gave me the keys and did NOT give me an itemized list on what work was done. This is standard procedure for Brake Check, as you usually get that list in a black envelope at the end of your visit.

    I didn't think much of it and got in my car. I immediately noticed that my brakes were 'slack'. The brake pedal seemed to have no hydraulic. I had to floor the brakes to come to a stop, and 'quick stops' were out of the question. It took me nearly 10 seconds to come to a complete stop.

    I marched my car right back up there and they fed me some story about my brakes being self adjusting, and that I needed to give it a few days.

    Well I gave it a few days, and my brakes didn't change, and I felt VERY unsafe in my car. I took it back to Brake Check, and the store director wanted to charge me 25$ to bleed the breaks. I told him he was crazy and that I wanted to talk to HIS boss. He gave me the number and said that his boss was already aware of the issues with my car. When I talked to his boss, he had no clue who I was or what my situation was. His boss directed me to go to another Brake Check, also on Lamar.

    I took the car into that location and was treated much nicer by the staff. I dropped my car off and had breakfast. When I came back, they informed me that the reason my breaks had no tension, was because they were leaking brake fluid. I was LIVID. Brake Check put me into an unsafe car THREE TIMES. They also replaced my bearings, yet again, just in case some damage had been incurred while I was driving.

    All of my friends are telling me to file a suit against Brake Check.

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    jim Says:
    July 03rd, 2006

    Megan file a suit, that is ridiculous, stop their bad business practice because someone else may not be as lucky as you.

    --Jim

    anonymous Says:
    July 11th, 2006

    I ws looking for a location in SATX to have my brakes checked when I found this site.

    Thanks David for your page, they 'see' me coming!

    God is Good!

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    david Says:
    July 11th, 2006

    No problem anonymous - July 11th, 2006, just trying help out the consumer.

    anonymous Says:
    July 23rd, 2006

    I was looking for that same locations hours of operation when I found your site...Let me ask you this: I don't want to go there, but I still need brake work done. I just moved to the medical district, do you know of any honest shops in the area? Thanks, Doug

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    david Says:
    July 23rd, 2006

    Try these guys:
    Auto Lemon Detectors
    124 Sunrise Drive, San Antonio, TX 78228
    (210) 435-3666

    anonymous Says:
    August 09th, 2006

    I came accross this site looking for Brake Check information. I have been going to different repair shops for years. Some good some bad. Some of the bad experiences were stolen stereos, amps, greese stains in my Jeep, and repairs that were never done right. Brake check has always done me right. I go to the one on 281 and brook hollow or the one on Nakoma in San Antonio, Texas. one thing I have learned is that if you let your truck get to the point were you have to have a major brake job IT GETS EXPENSIVE. thats why i get my jeep checked out, while I get an oil change. Brake check is ok by me. Scott

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    david Says:
    August 09th, 2006

    Scott do you usually look for Brake Check information on your free time? My brakes were originally not bad, my point being is that work was done with out my authorization. Understood it does get expensive, just like anything else...but with out a price quote prior to work being done simply sucks. Learn from other peoples mistakes, tis why this entry was created.

    anonymous Says:
    August 30th, 2006

    David,
    I was looking for coupons, or any specials they were running. I just got my oil changed for $10.00 at brake check, and I look up ball point pens on my free time..j/k

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    david Says:
    September 06th, 2006

    Sorry anonymous August 30th 2006. I have no idea where to find coupons via brake check...perhaps there website? Many other companies offer 10.00 oil changes to customers. Have a look around the web.

    anonymous Says:
    September 11th, 2006

    I actually have two family members who worked for Brake Check and they said that they were basically told to screw over the customers by their fellow workers. When a customer paid for a specific product of higher cost, they were told to give the customer THEIR product(cheaper). Also, yes, they DO ride around in their customer's vehicles-- witnessed it myself one day-- when I asked my family member(employed by Brake Check) why the guy took off so fast in the customer's car, since he was just SUPPOSED to be testing the brakes, he said: "Oh, that's nothing! Sometimes they take the corners of Mainland going like... 50 MILES PER HOUR!!! WOW! Now, call me crazy but I've been down Mainland road and it's difficult to do 35 and stay in between the little white lines of the road, but 50? Hmmm... Smells like bad business to me.

    anonymous Says:
    September 11th, 2006

    the woodlands brake check is great

    anonymous Says:
    October 14th, 2006

    Hey David,
    Just a couple of factoids for ya. Plenty of businesses dont belong to the Better Business Bureau. They are little more than a club that one pays for membership in. You know kinda like the rent a buddy college fraternities folks payed to be in when they went to college. Better Business records DO NOT speak for themselves. When is the last time you heard of someone calling the Better Business Bureau when they have had a good experience. It does not happen. They are little more than a repository of customer complaints. That is far from an objective place to try to get an objective sampling of customer experiences from any company.

    For the record. I AM a Brake Check Representative. If you dont welcome my comments here than your forum really has no validity as it is subjective and not objective. But most things of any kind I have seen anywhere that are based on "sour grapes" like this thing is are usually quite subjective. You prove my points when you attempt to invalidate an entry here by saying "that sounds like a Brake Check representative". If this is an objective forum all comments would be welcome without belittlement.

    anyway I have this to say.

    1. NO one is perfect and everyone makes mistakes.
    2. Brake Check has been in business since 1968.
    3. The number of responses to this thing is an infantessimal portion of the number of people who have done business with brake check during that time.
    4. If Brake Check is as bad as you would make it out to be do you really think they would have been in business for longer than most of us could spell our own names?

    That's about it...... Oh wait... an unrelated burning question. whats up with the really odd looking picture of yourself with the roll of paper towels? You look far from Brawny to me.

    By the way how much does Auto Lemon Detectors Pay you to Hawk their business?

    Have a nice day.

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    david Says:
    October 14th, 2006

    Ha, seems as though I pinched a nerve! Great way to represent the business, anonymous - October 14th, 2006 this goes to show you how brake check employees represent the company that they work for. I am not getting payed by auto lemon detectors, I am only stating there business, for it was on the WOAI.com video as stated. BTW: I like my Brawny picture, I've gotz mad photoshop skills. The ladies would agree with me strongly, ones beyond your wildest dream. wink.gif

    Brake Check, do all your employees act in this manner?

    1. If no one is perfect, than why charge for the efforts?
    2. 1968 huh? Amazing. Puh.
    3. Did you mean, 'infinitesimal'. happy.gif Yea, but these are only people that choose to make an issue out of the situation. Don't blame your customers for not complaining. Its there choice.
    4. Dude, I dont know where your going with that question, but what people do not know wont hurt them. Perhaps that should be your motto. Seriously, you need a background check on your employment.

    Your statement alone anonymous - October 14th, 2006 does not make Brake Check look any better than how its looking right now. You should have stopped while you were ahead. happy.gif

    Rather than representing Brake Check as a Press Representative why not get some sleep, you've got some brakes to do in the morning...and other unknowning people to rip off.

    If you wish to comment on this entry we are asking all users to please register. Seems as though Brake Check is really getting a wiff of this personal blog entry. Don't hate, just improve your customer service skills. happy.gif

    anonymous Says:
    December 29th, 2006

    Hi, I'm Dominique... Ok, so I was cruising through the forums at djdoboy.com (domjuan20... holla!!!), and I saw a link to this site and read everything, and holy **** this is ****** up!! Haha! How funny that your page shows up right underneath Brake Check on google!!! :-) I could have guessed, but never really had reason to think about how much damage you can do to a company, or if nothing else, how many people you can get your word across to in this fashion. As far as the arguments for and against Brake Check, I would say that those against are winning here... That last guy, wtf??? What kind of arguments are those??


    "3. The number of responses to this thing is an infantessimal portion of the number of people who have done business with brake check during that time."

    --WTF? So, does the fact that so relatively few people have taken time out of their busy lives to argue their point here make it any less inappropriate for those who did so to have been mistreated in the way that they were? If you hadn’t ****** them over, they wouldn’t be here complaining in the first place.


    "4. If Brake Check is as bad as you would make it out to be do you really think they would have been in business for longer than most of us could spell our own names?"

    --Judging from the responses above and the complaints from the BBB, one could argue that overcharging, underperforming, and otherwise ripping off customers could make for a fairly profitable business (making people pay more than they should, for less than you've earned... Nice business plan!! I don't see any downside, except for your customers getting screwed... But, who cares right?? It's been keeping you in business since 1968 so it can't be wrong, can it?). Aside from that, are you really trying to argue that simply because your company has been in business since 1968, it cannot then be a company that engages in the disreputable business practices that were mentioned above (ever heard of ENRON)?? Additionally, I'd have to wonder just how long it is that you have been able to spell your own name??? Judging by your performance here, "infantessimal," I'd say that it's a fairly new development for you.


    "You prove my points when you attempt to invalidate an entry here by saying "that sounds like a Brake Check representative". If this is an objective forum all comments would be welcome without belittlement.............That's about it...... Oh wait... an unrelated burning question. whats up with the really odd looking picture of yourself with the roll of paper towels? You look far from Brawny to me."

    --I can't believe this!!! How can you possibly hope to persuade someone with your arguments when you contradict them yourself?? You say that everyone should be able to express their opinions without fear of belittlement, and then you proceed to belittle people... Furthermore, when David expresses his opinion (i.e. “sounds like another Brake Check representative”), you take offense to it. Is it REALLY that belittling to be referred to as a Brake Check representative??? Why do you think that is??


    Finally, you argue, “When is the last time you heard of someone calling the Better Business Bureau when they have had a good experience. It does not happen. They are little more than a repository of customer complaints.”

    --I would like to direct your attention to the following page: centraltx.bbb.org/compliment.html

    --Don’t blame your unsatisfied customers for the fact that nobody is leaving you any good feedback… Start treating people right, and I’m sure people will start saying nice things about you…

    Anyways, there's my 2 cents... Keep up the good work, David!!! Those Brake Check folks must be pretty pissed to see your link right underneath theirs!!! haha... see you in the forums!!! laterz...

    avatar

    frost Says:
    January 04th, 2007

    Great write out Dom. It is just like a 12-yeaold child, my daddy can beat up your daddy...wait a second Brake Check is already getting screwed by this Aeonity entry pulling up right next to them. Sucks for Brake Check, you should watch out who you screw over.

    --FrosT

    avatar

    david Says:
    January 04th, 2007

    Egh, were still talking about this? (Yawn)

    Its highly recommended that everyone read all commented before posting a comment like domjuan20 over here. Brake Check yes has been in business for so long...but so have alot of other businesses. Think of a bad business that has done you wrong and I believe that will justify itself.

    We experienced 1 person that created new comments OVER and OVER again, stating how great Brake Check was...I mean cmon, we kept a couple. But if a user spams this entry, I have no problem removing content. Same goes for users that SPAM stating Brake Check is bad, Brake Check Ripped me off, Brake Check is the Devil...I could careless, I will remove it.

    I care not to write anymore about this subject mainly becouse they lost a customer (also a neighbor) in there area. I created this entry to let everyone know my problem, I will always have that write. The services sucked, there for I stated so.

    domjuan20, your unsuccessful methods of trying to get me upset only show your lack of knowledge in this endevor. Sit down n00b, your way out of your league in all of this.

    Also yes, I am a moderator on the db forums. I will be keeping a close watch on you. grin.gif

    anonymous Says:
    January 22nd, 2007

    I knew the founder, John Peveto personally and I became very familiar with his business theory and policies. Therefore, I have never taken my car to Brake Check. John wanted to be the " KING of Step Selling " and may well have earned the title. I have known several employees of Brake Check over the years and every one of them has told me to take my car anywhere but Brake Check when I need brakes. I think that by itself should serve all with ample warning. I almost let them do a wheel alignment once but then I sobered up.

    anonymous Says:
    January 26th, 2007

    Wow. I had scheduled an appointment with Brake Check here in Round Rock for this coming Monday. I know I need new front pads and the rotors turned, possibly replaced, which is why I decided to have the 'Pros' do the work.

    Now I find myself at a loss. Obviously, I have no intention of being at Brake Check Monday morning. But, I DO need to take care of the brakes. Do I just buy the rotors and pads at the dealership and do the work myself or do I try and find a reputable garage? Is there even such a thing? I've heard good things about Christian Brothers, and unlike Brake Check, they ARE members of the BBB and in good standing, but you never know...

    Thank you, David, for taking the time to provide this service. You have undoubtedly saved a lot of people not only their time and money, but quite possilbly their lives.

    Respectfully,
    Ted

    anonymous Says:
    January 28th, 2007

    Hey... domjuan20 again... I think you misunderstood me. I wasn't arguing against you. I was trying to point out how bad the previous arguments were. Sorry if you took me the wrong way. I didn't think I had said anything that would make you see it like that. I mean, even the guy who posted after I did knew what I was trying to say. Regardless, good job, and good luck... ~Dom~

    anonymous Says:
    February 13th, 2007

    Im sure every automotive company has complaints.
    some people just have know lives, and like to complain about things they dont understand.Dont like Brake Check do your damn brakes your self.Dumb Asses. Brake Check im sure helps alot more than it hurts. A Brake Check EMPLOYEE.

    anonymous Says:
    February 17th, 2007

    Just got back from Brake Check. I love those guys. I had previously gone to Midas who quoted me $1,600CAD telling me i needed a whole new set of brakes because one of my calipers were busted. Brake Check changed only what needed to be changed and fixed my caliper for FREE! The whole thing ran me $600CAD. Im happy with the $1,000CAD I saved by getting a second opinion at Brake Check. I guess every branch is different.

    anonymous Says:
    February 23rd, 2007

    Nothing against anyone. Not gonna go off on about the things they do to peoples vehicles, but if you take your car to ANY brake check. You are one dumb azz.

    anonymous Says:
    March 08th, 2007

    just bought a slightly used van from the dealer, i noticed that one of the rotors needed to be resurfaced, (every time i applied my breaks the van would shake)so i took it to break check (austin tx on benwhite)and they told me that my rotor neede to be replaced they could not turn it cause the groove was beyond the safety spects of the rotor, also i needed new pads, new front pads, (which i did not need)break shoes,new rotor,resurface one rotor two drums,bearing pack, caliper rebuild, break shoe hardware(whatever that means)grease seals , bleed flush and fill (dont you have to bleed the lines regardless why am i being charged)all for one low price of 532.99 i called the dealer from where i had bought the van and they told me that the break pads were less than a month old,WAS I TAKEN FOR A RIDE???

    anonymous Says:
    March 12th, 2007

    I did a search on google for 'brake check houston' and this is the first page that comes up! I was about to schedule an appointment for this week, looks like I'm better off taking it to Mac Haik!!!! ROFL!

    anonymous Says:
    March 13th, 2007

    I've never really dealt w/Brake Check much as i like to work on my own cars BUT when i was younger & nieve i actually made the mistake to go to Brake Check, here's my story. I was young & had just bought my first car, well as i was driving down the road my steering became very difficult as the power-steering had gone out on me. There was a Break-Check just down the road & at the time I would see all the commercials I decided to pull in & see what they could do to fix my car. Once the mechanic looked at it, he came out w/the Manager & they informed me that my steering "something something" mechanical jargin had gone bad and needed to be replaced, that if I left my car there they could order the piece and have it ready for me the following day. I would done it except that when they quoated me the price i was floored, $500. Mind you, I was 19 & $500 was ALOT of money at the time. I called my parents to ask for a ride but once they heard the story (and possible bill) they told me to just drive it home "if the car was still drivable" and that they would have a mechanic friend look at it, I agreed. Well, here's where the story gets troubling, once the mechanic showed up that same evening, he looked at my car and to my surprise.... he showed me that the only thing wrong with my car was that a small vacuum hose had disconnected. We went to Auto Zone and bought a .39 cent clip, re-attached the hose and voila, power-steering once again. Brake Check was ready to bill me $500 for what just cost me .39 cents to fix. I wont say ALL Brake Check stores are bad, as i "think" they are independantly owned, BUT will advise anyone, that IF/WHEN you find yourself an honest mechanic, they are worth their weight in gold so treat them nice, or learn to work on your own cars as I have.

    anonymous Says:
    May 21st, 2007

    Man, I can't believe some of the horror stories about Brake Check on here.

    My story is not about any bad brake job, but when I brought my old 1993 truck in to have some brake work done (at the Brake Check on Research Blvd in Austin), the seemed to have shorted out my radio in my truck. I usually make it a habit to sometimes watch them working on my truck to make sure nothing funny is going on, and noticed near the ending of the work, the employee connected and disconnected my battery 3 times in the span of probly 5-8 seconds. On my way home, I realized that my radio was no longer receiving any readio stations and the read out on the front of my radio was showing really strange letters and numbers. Now, my radio was working perfectly fine before I went in there. I told the manager of the store and he told me that connecting and disconnecting the battery will not short out the radio. I can see if they did it one time, but 3 times in 5-8 seconds? I sent a letter to the regional manager in the Austin area and low and behold, he agreed with the store manager. Now I had to replace my radio (and the one I had no longer was made) had to get an upgraded radio.

    Since this incident, I have never gone back there and have also steered alot of people from going there. Every time I see their commercial on the tv...I say what a crock of SH*T. The don't care about the customers at all....just how much money they can rip off of you.

    anonymous Says:
    May 21st, 2007

    I had my car checked out at Break Check in Austin and they did a fantastic job. The price was reasonable for the job they did and my car has never run better! Super pleased with their work. I know ppl here are complaining about they but look at the volume of vehicles that actually run through their business for repairs and check out the bad experience. NOT A BAD TURN OVER!

    I will continue to take my business to BRAKE CHECK!

    avatar

    david Says:
    May 21st, 2007

    The user that left the last comment above is from Wilmington, NC, UNITED STATES. Thats odd. Good job, or bad job. It's all about customer service. Its not complaining, its all about suggestions and stories of work by Brake Check.

    anonymous Says:
    May 30th, 2007

    Hi everyone, i just came from a bullshit interview w/ brake check and i now realize why they are so fucked up. i was speaking with the manager about possible employment and he was more concerned about where i lived rather than my ability to perform the task of the job. he had to have the the intelligence of a retarded tit mouse. I have been working on cars since I was a child of about 11 yrs old and believe me changing brakes has got to be one the easiest task to perform on a vehicle, but since I live out in the sticks in a rural area outside of houston my skills dont matter all that much. i just felt I should let everyone know that they turn down far more capable techs on things that are none of there concern

    sonia Says:
    June 22nd, 2007

    My last comment was this: discount or not. The director blew me off and the manager said I could have a 15% discount and the supervisor said the 395 or so was better than a 15% discount so I paid. I think the car is ok. In the end they already knew my name when I called them on the phone - Didn't have to say it.

    UPDATE - SHORTLY AFTER THIS, THE BRAKES ON MY DAUGHTERS CAR COMPLETELY WENT OUT. SHE WAS IN A SERIOUS ACCIDENT. SHE SMASHED IN TO SEVERAL OTHER CARS AND COULD NOT STOP. I AM NOW GETTING HOUNDED BY BRAKE CHECK TO PAY MY CREDIT BILL BECAUSE I DECIDED NOT TO PAY IT. THIS REMINDED ME TO UPDATE MY HORRIBLE EXPERIENCE WITH THIS PLACE ON THIS SITE. THEY ARE NOW AFFECTING MY CREDIT BUT THEY ALMOST KILLED MY BABY AND NEVER FIXED HER CAR. STATE FARM PAID FOR THE ACCIDENT AND SHE HAS ANOTHER CAR NOW BUT I WANT EVERYONE TO KNOW WHAT THE LOCATION ON BISSONNETT AND COOK IN HOUSTON DID TO US. PLEASE BE CAREFUL WITH YOUR BRAKES. THEY ARE EASY TO FIX BUT IF ITS NOT RIGHT, YOU COULD BE DEAD. I MAY BE ONE INSIGNIFICANT PERSON OF ALL OTHERS WHO DON'T HAVE A PROBLEM WITH THESE PEOPLE BUT YOU WON'T BELIEVE HOW ALL THIS HAS AFFECTED ME. I HAVE BEEN ROBBED AND MY KID ALMOST KILLED AND NO ONE GIVES A SHIT AT BRAKE CHECK.

    anonymous Says:
    June 28th, 2007

    I know exactly what it feels like to be lowballed by Brake Check! I went to brake check for a wheel alignment/tire rotation (I just figured my car was due) and was told that my car needed new rotors. Not knowing much about cars, I took their "expert" advice and had them install new rotors. Not long after, I was on a road trip and noticed that my car was shaking horribly every time I hit the brakes. I called Brake Check and they said that it sounded like my rotors. I told them that I'd just had new rotors installed. They said for me to bring my car in, and they would assess the problem. When I got there I was told that my rotors were worn unevenly (this was a "common occurance"wink.gif and that they just needed to rotate them. I wondered how this was possible, being as how my car had run just fine on the brakes that were factory installed, for the past seven years, but now only months after the "new" rotors were installed they needed to be rotated? While having my rotors rotated, I watched through the glass door as the technician droped one of my lugnut covers on the ground; only to leave it there! He brought my car around and told me it was "ready to go." When the manager told me the total for the work, I asked him about the lugnut cover, and he was shocked to find that I was telling the truth (when he found it on the floor in the shop). I then discovered that one of the air nozel caps were missing, and that at least three of the five lugnut covers on each of the tires weren't even screwed on. When the manager asked the technician about the discrepancies, he said "oh well". That jerk couldn't have cared less if I lost all four hubcaps! After that I was reluctant to drive away, for fear that the tires would fall off my car (like I said, I know nothing about cars). I asked the manager to personally tighten all of the lugnuts and to properly replace each of the hubcaps and lugnut covers. Since then, I've had one problem after another with the brakes on my car. Word to the wise, be careful if you go to Brake Check!

    anonymous Says:
    July 21st, 2007

    I was just about ready to book an online appointment for Brake Check in Humble, TX which gives you a 20% discount & just happened to Google Brake Check. Like a couple of your other responders, I saw Brake Check Sucks & have read each post. Anonymous May 30, 2007 post about going on a job interview was the coin the tilted the pot. There are too many other reputible service providers that don't even specialize in brakes that can & will do an excellent job because they are qualified technicians AND they want your business again. Thanks David for having this blog out here.

    anonymous Says:
    August 27th, 2007

    I have been taken advantage of by many car repair places. The only place that has ever been honest with me about repairs is Brake Check. Of course I follow a certain manager around Houston who I can rely on. I was quoted by one repair shop $1,500 in repairs and when I went to Brake Check, he walked me through everything and I only needed $375 in repairs. I will follow him to whatever shop he goes to. They move him periodically but last time I was in, he was on 290 and the Beltway. By the way, his name is Bill Butler. So I think its the manager of the shop, not necessarily the company name. It seems a shop would make plenty of money off an honest reputation, without adding unnecessary items. Good luck!

    anonymous Says:
    August 27th, 2007

    David,
    In reference to your comment that I cut and pasted below. No I'm NOT in Wilmington, NC. I'm in Austin,T X.
    I don't believe Brake Check extends their service all the way up there (YET!). I'm still very pleased with the work Brake Check did and continues to do to my vehicles. I have taken my vehicle to Midas, Sears, Brake Specialist and Brake Checks has over all beaten the rest in customer service and repair. I'm sorry you had such a BAD experience. But like they say; only takes ONE BAD APPLE to make the tree rot!

    Have a good Day.
    david - May 21st, 2007
    The user that left the last comment above is from Wilmington, NC, UNITED STATES. Thats odd. Good job, or bad job. It's all about customer service. Its not complaining, its all about suggestions and stories of work by Brake Check.
    anonymous - May 21st, 2007
    I had my car checked out at Break Check in Austin and they did a fantastic job. The price was reasonable for the job they did and my car has never run better! Super pleased with their work. I know ppl here are complaining about they but look at the volume of vehicles that actually run through their business for repairs and check out the bad experience. NOT A BAD TURN OVER!

    I will continue to take my business to BRAKE CHECK!


    avatar

    david Says:
    August 27th, 2007

    Nah, one bad apple is not the case. I've been to Brake Check multiple times, and each time was a new horror story. I will continue to take my vehical to the dealer, so there is no arguement on a job well done. happy.gif

    "I know ppl here are complaining about they but look at the volume of vehicles that actually run through their business for repairs and check out the bad experience."

    You really need to watch the video in my entry above. -dp

    anonymous Says:
    September 30th, 2007

    Like many others, I did a search for Brake Check. I called to get an appointment and a price. I did not read this post first, as I am not an internet junkie.

    Just for reference I am somewhat knowledgeable about cars because I have done much of my own work for years. I have rebuilt entire vehicles and currently own a 66 corvette that has been rebuilt. Yes, I did the entire brake job myself. (new brake lines, master cylinder, rotors, and calipers) I prefer to work on vehicles for my pleasure not because I need something.

    I called to get some pricing. I could not get a solid answer out of them. Here's how the conversation went

    I asked how much the bake pads and/or shoes would cost. Answer 89.00 to 139.00. How much to turn a rotor or drum? ($25.00) How much are the rotors or drums? Answer: Can't give you a price. Re: Why.? Answer: Don't know if they are bad. Re: It does not matter if they are bad, you should know the price. I want to know the price before you get my car on the lift. Answer: Company policy, cannot price brake job over the phone. Re: I am not asking you to quote me a brake job, I am asking you to quote me the cost of parts and labor for a variety of brake parts. Answer: Can't do it. RE: OK bye

    In my opinion any company that cannot tell you specifically what the normal parts would cost or give you a set price based on specific parts is just wanting to get you committed before giving you a price.

    Just for fun and possibly because I will now do the brake job myself, I call the local parts store. Here was the conversation.

    How much are pads for 2002 4-runner? Answer: Least expensive 14.95 best ones 29.95. Re: How much to turn a drum or rotor? Answer: 10.00. They must meet certain specifications, we will check before turning. Re: OK, Do you have rotors and how much are they? Re: Least expensive 25.00 and best ones 79.95. OK, thanks. bye

    Now, I realize Brake Check (or anyone else) can't tell me everything that is wrong over the phone but I just wanted to know what the pricing structure was. I do not want to pay 100.00 for 25.00 brake pads or 200.00 for 50.00 rotors. It appears to me the basic company business model is not geared toward the educated consumer. I personally will not do businees with them. It made me so mad I went back and read the site and decided to post.

    anonymous Says:
    October 03rd, 2007

    I am a current employee of brake check in texas and have just put my 2 weeks notice in. All of the technicians i work with do great brake jobs... its the manager that is the main reason for my quitting. He is constantly selling people stuff they DON'T NEED. Granted, replacing or servicing these parts would make the car last longer and possibly run better, but they wouldn't NEED those services for at least a few thousand miles. My manager also treats the techs like s***. He is constantly on our backs about doing the work faster and faster while he sits in his office playing on myspace. I agree that getting your car worked on fast is better, but i would much rather take my time to make sure it is done right... especially for the price people are paying for it. Did i mention that he is the main manager at that store and has never worked on cars in his life? At my time of hire i was promised a raise for every test i took. I have taken three but it took him 3 weeks to even look at my scores. It has now been 6 weeks and still no raise.

    P.S. i would never take my car to brake check to get it fixed... i would much rather do it myself.

    anonymous Says:
    October 04th, 2007

    SO where is a good place to take your car to check your brakes???

    -G.T.

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    david Says:
    October 04th, 2007

    Try Auto Lemon Detectors or if not get a quote from a credited / trusted mom and pop shop. Just because your in business 25 years does not necessarily mean, your good business. happy.gif

    anonymous Says:
    October 06th, 2007

    thanks for saving me a boat load of hassle.
    i haven't used Brake Check in a very long time (haven't needed them, i do my own work for the most part), was about to, just for the ease of it, but will be seeking alternatives. huge thanks to all those that have posted their bad experiences.

    just because of how shocking all this really is:
    while it may be true that 'some' locations 'might' not be 'as bad', why are you the customer going to 'try again' with another location?
    i am greatly amused by the fact that brake check employees would take the time to FIGHT against this, a blog of unsatisfied CUSTOMERS!
    i've worked in retail most of my life, so customer service is like a second language to me. that being said, the 'level' of 'professionalism' represented by Brake Check is laughable at best. rather than try to address the problem, they swat at David and others like annoying flies, with fraudulent posts of "great service" "affordable pricing" give me a break.

    its a crying shame when a business that relies solely on trust from the customer, takes advantage of that fact.
    what killed me was the 500 dollar quote on a 39¢ repair.

    too bad anonymous - October 04th, 2007 didn't post which location he quit.

    on a related note, does Auto Lemon Detectors do repair, or just estimates?
    i would really prefer not to do my own brakes this time around.
    pretty sure im needing a new rotors as well as pads and would like to be as thrifty as possible.

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    david Says:
    October 07th, 2007

    We don't find it really as being annoying, its good to hear there side of the story...but c'mon the only story that matters in business is the customers story.

    anonymous Says:
    October 07th, 2007

    dont find what as being annoying?
    i wrote:
    rather than try to address the problem, they swat at David and others like annoying flies, with fraudulent posts of "great service" "affordable pricing" give me a break.

    'they' being representatives of Brake Check.

    just thought i would clear that up.

    anonymous Says:
    October 11th, 2007

    october o6, 2007- first of all i'm not a "he" second, i just walked out today because of my manager and now i cannot use them for a reference even though he said i don't have to finish my 2 weeks if its just for formalities. I did call corporate to complain about him and asked to keep my complaint anonymous, and to not let the district manager handle it bc the only reason he got the job was bc his daddy plays golf with the district manager. Well the district manager was the one who talked to him about it and SOMEHOW he found out it was me.

    that location in in the woodlands, just north of houston on I45.

    anonymous Says:
    October 24th, 2007

    I think that a lot of you people just like to get stuff for free and find any and everything to do so. Brake check has been good to me...I have never had any complaints about them....I have actually sat in the lobby while waiting for my vehicle and seen people come in for the most bizarre things just to get something for free...so to those of you who have never been to a brake check, it's not the way these people make it sound...There are many satisfied customers as in any other business...and if you think they are poking your eyes get two other quotes one from the dealership and another shop and see for yourself who is the better deal...

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    david Says:
    October 24th, 2007

    Obviously were not the only ones with complaints, (just the organized ones) and I personally will never ask for something free. Watch the video in the entry, you will see what we mean.

    dp_donnie Says:
    November 05th, 2007

    I went to brake check on Saturday the 3rd of Nov and had my brakes looked at because they were squealing. After they were finished they called me and told me it was coming from the rear and that I would need to replace the rotors and pads in order to stop the squeal. I didn't want any work done that day so I decided to just pick up the car. They were closing soon and I was at a movie right next to their shop. They offered to leave my key in the gas tank door and then on top of one of my tires. This seemed very irresponsible to offer customers this. Being that I just recently purchased this car and because it is valued at over $25,000. I asked them to lock the key in the car and I would go home after the movie and get my spare and pick up the car. After the movie I noticed that the bays were not yet closed so I stopped by to see if they still had the key. The employee said that it was locked in the car. I ran home quick and came back with my spare. I opened the car up and could not find my key in the car. after looking for about 5 minutes the mgr of the store waved me in and apoligized. They had had the key sitting at the front desk the whole time. I thought no problem just a simple miscommunication. I got my key and drove home. The next day I looked at my wheels only to see that all 4 of my wheels were scratched/gouged by the lugnuts. (I have plastic covers that go over the lugnuts) It was obvious that they had used an improper tool in an attempt to get the covers off. I immediately drove back to the shop and had an employee look at the wheels. He apologized and said that he would call the mgr at home. He also said that the mgr would probably call me back tomorrow. This never happend. So I called back asking if the mgr was there and they said he had just left for lunch and should be back w/i 45 minutes. well 2 hours later I called back and the manager answered. (he sounded like he had no clue about what was going on.) The managers name was Lois Forero. (suprising, I saw a post above and a scanned business card with his name in it) I told him I wanted him to look at the car and that I would be there in 10 minutes. I showed up and he came out before I could get to the door. I showed him all my wheels and told him that whoever worked on my car damaged my wheels. He then started denying that this could have happend and that all his employees know how to take these covers off. he then had one of his employees come out to try to take the cover off with a lug nut socket. (this did not work). Funny how everyone knows how to take them off but he didn't. then he came back with a needle nose pliers and took one off. (yay big deal you proved to me that you can get one off) The whole time Luis was denying that they could have done this damage. He was saying that the damage could not have been done by someone trying to take off the lug caps. He then asked if how old my car was and how many miles were on it. He also asked if anyone else had ever taken off the wheels before. (obvious answer was yes). It's irrelevent how old a car is or who worked on the car before. I know there was not damage to the wheels before I had my car at Brake Check. I then demanded his managers number. He gave me Jerry Carwards number. I told him I wanted to call him while he was present. (He must of gotten scared that I was going to go tell daddy sota speak so he ran back inside the shop while I called.) I called and his secretary said that he was in a meeting. She gave me his cell number and I called it and he answered. I asked if he knew why I was calling and he said yes. (lous must have ran in the shop to call him before I could. Also interesting that he gave me a number that I could not reach him at.) So after all this I have a meeting scheduled with Jerry Carward at the same brake shop location later this week since he is "busy tomorrow". He said that he would look at my wheels but implied that there will be nothing that they will be able to do. I have alread contacted news 5 WOAI Troubleshooters and am going to do a BBB complaint against them. I hope my problem will be resolved. I guess the slogan "we do it right" doesn't always apply. Please post with replies,comments on this post.

    dp_donnie Says:
    November 05th, 2007

    If there is a question of my integrity please note that I am in the military (not to say that all people in the military don't lie) and am not the kind of person that tries accuse someone of something they didn't do. I am a car enthusiast and pay close attn to even the smallest detail on my car. If I were ever to get a door ding I would notice it the same day it happend. This experience has left me with a sick feeling in my stomach. The level of dishonesty coming from this business is off the scale. Please think twice before trusting your car with this business.

    anonymous Says:
    November 08th, 2007

    Mr David
    If you have had such a bad experience with BC why did you continue going back? You sound like a hypocrite! You make NO sense. I work for bc, and i have worked at several stores, many in which the store directors are Christian brothers of mine, we listen to a local gospel radio station, and talk about the Lord while at work, this was the BEST career change i have ever made! I have NEVER ONCE witnessed any mgr selling someone something they do not need, we take every customer and show them their needs vs recommendations. I cannot speak for all the bc locations, i am sure there is a few bad apples out there, and if upper mgnt finds out someone is ripping someone off, i can assure you it is attended to promptly. There is a location in Houston at 610/Ella that has been there since 1967, TD is the most honest person you will run across! Our labor rate is lower than ANYBODY elses, and actually my first week there, i was amazed at how cheap they did most of their repairs, so for someone to say they are too expensive, that is NUTS! Look, it is a business, we have to be profitable, that is how people keep their businesses running, and i can assure you that this business is not "sticking" it to anybody...there is a reason we do not give quotes on the phone,people are sneaky and crooked, they try to get you to commit to a price and hold you to it, all cars are different, technology has changed, parts are different prices, there is alot to take into consideration,alot of vehicles now have rotors that you cannot resurface, brake pads have sensors on them, there are so many different scenerios these days, and to quote someone a price on the phone is just plain out hard to do, cars have so may different options, MANY different options! We cannot just type something into a computer and get a price. The wide variety of people out there now is really difficult to deal with, i had a guy today that needed a power steering hose, i took him out there and showed him all the fluid that had leaked out,i quoted him $27 for the hose, and $33 labor, he asked me why our labor was so cheap, and if there was some sort of trick that i was not telling him about.......i had another guy that needed a radiator ask me what it would cost to put in a radiator in his Expedition, i looked up the labor time it was 2.2 hrs, so i quoted him $121 in labor, he asked why it was so much, that he could do it himslef in 1.5 hrs, well, first off, i challenged him to call around and get 3 prices for labor at another shop, second, i do not write the labor manuals, most shops use the same one. It is just crazy, do you realize how much money some of these techs spend on tools every year, do you realize how fast designs change, or how you have to buy a certain tool to use one time to fix a certain car, some of these guys spend tens of thousands of dollars to keep their tool boxes full of the correct tools,it just blows me away the lack of respect bc is getting here, granted, the ones of you that have had bad experiences, i am sorry! But think of the millions of satisified customers we have handled over the years, yall are a grain of sand! I see the callback sheets that ALL the stores get, bc calls a large % of customers, and there is a much greater % of happy customers than there are unhappy! And you David, for you to post all of this stuff really upsets me, it is people like you that give the auto industry a bad name, we are not out to rip anybody off, i know most of the employees, and most of us take our careers seriously, and clowns like you, we do not want in our shops. Your ck engine light, have you ever heard of coincidences? I cannot tell you how many times i have heard people like you say "ever since you changed my oil, my lights went out at my ranch" I looked up the complaints on the BBB, you can look up complaints for ANY company and find compaints about them. I know the Pevetos personally, they are a class act family, and they do not tolerate dishonesty, i can assure you of that!!!! I have witnessed people getting reimbursed hundreds of dollars if they are not happy, they do not question it! As a matter of fact, i have been told to do WHATEVER IT TAKES to make them happy! The guys i work with are some of the best people i know, we are out there trying to build relationships, i specifically spend time in my customer lounge to get to know my customers, we talk, we laugh, we do EVERYTHING in our power to try and meet everybodys needs and budget, i can assure you of this, as the Lord as my witness! I could go get a job anywhere in the auto industry i wanted to with my experience, i took a $20k pay cut to join bc and work my way up to upper management. For you to sit there and say that you are feeling sick to your stomach for all the levels of dishonesty in this company? It just makes NO sense to me that you would keep going back. If i had that bad of an experience with a company, i would not think going back a second time, and you are sitting here saying you have had several bad experiences with them>? I would almost have to think that you may be lying, but i am not one to judge,only GOD knows your heart, and for you to sit here day after day and bad mouth someone that you do not even know, must make you feel real good when you wake up in the morning and look in the mirror,i bet that just starts your day off well!
    Why not try to find the good, because there is alot more good than bad. Maybe you have had some bad experiences in your life, i do not know, but some of the things you are saying just do not make sense! For all of you that have had that bad of an experience with bc, i am sorry, when you ahve an operation of this size, it is impossible to weed out all of the bad apples, i am sure there are a few guys out there that have done some dishonest things, but they will eventually get caught,that is just the way the ball rolls, you know that as well as myself. Brake Check has been in business for almost 40 years now, and now that the sons have taken over ,GREAT things are happening as they have in the past, i can assure you that our goal is not to rip the customers off, we are VERY competitive and to be honest, i have worked for several full service auto shops, and those are the ones charging $80-100 an hour, and marking parts up 300%,it is crazy! i would not take my car ANYWHERE else. We are broadening our services and are going to start doing more mechanical services, we want our customers to come to us for everything!
    dp_donnie,go back and read the things you have said and take a good look in the mirror,some of the things you have said i took personal, i challenge ANY of you to come to my shop and witness the best experince you have ever had, and i can name many more brake checks that would be the same.
    And i am curious to know what some of you do for a living? What kind of mark up do your products have, i can think of MANY fields that are really gouging the consumer, Pharmacies, Oil industry, Medical supplies, Lawyers, Doctors, clothing companies, i could go on, i have seen oil field valves that cost $40 to make sell for $1200, what kind of % mark up is that, i mean, i think alot of you would be amazed where the real ripping off is going on. My email address is leaderbynature71@yahoo.com. Thanks for listening

    anonymous Says:
    November 08th, 2007

    It is impossible for me to read all of these responses, but i just read one from Anonymous on March 13th. You stated that you took your car to a Brake Check when you were 19, your power steering had gone out and we had quoted you $500 to fix it....your parents said to take your car home and have a mechanic friend to look at it, and he found that a vacuum line was loose and a .39 cent clip fixed it.
    Well my friend i would love to challenge you on this one, first off,there is no vacuum hose that runs a power steering system, never has, never will, the power steering system runs on power steering fluid, it is run off of pressure and in alot of cars it has Dexron3 or transmission fluid Some foreign cars have their own p/s fluids, but being ASE certified myslef, in steering and suspension, it amazes me how you could even come up with a story as this one? as i have read down the chart,it is also kind of funny that alot of these posts are anonymous, that maybe the same person is making up alot of these stories and just really has it out for bc, i have just made a phone call to an employee that has beenwith bc for 37 yrs, i have asked him about alot of these anonymous stories, and guess what he did,Yep! Laughed, apparently there are a couple of wise guys printing all of these false stories about bc. It is not to say that people do not have bad experiences any place of business you go to.
    After reading many of these,it seems this anonymous person keeps going back,or has mentioned going to a certain location several times, again, common sense, why would someone keep going back to the same location if they have had that bad of an experience.
    BC is like a big family,if something bad happens at a particular store, we all know about it within a day, and alot of these stories are just not true! Being a BC employee myself for 14 yrs now,i know for a fact that we have some wise guy here that apparently has no job or life that has nothing better to do than to bad mouth BC.
    So hats off to you Mr Anonymous, what a life you must have! You wake up every morning and crawl out of bed,and start your day off on the internet telling everybody how BC ripped you off or how we do not care about our customers and only care about money$$$$$$
    It also amazes me how we have grown so large, and have over 45 stores in Texas now by treating our people so badly! What a life, i bet you feel soooooooo gooood!
    I will say it again, we are FAMILY! We have meetings every week,and at our meetings we talk about our awesome experiences with our customers! I hate to break this to you, but we are opening several new stores in the next week, one tomorrow in Spring and Pearland, and BOY we cannot wait to treat someone bad!
    I LOVE MY CAREER! And i LOVE my customers, and i could put thousands of peoples names on here that would tell you the same!
    Brake Check, keep up the good work!
    Maybe i will sit here tonight and type all the good experiences i have had with Brake Check! To all of the millions of happy customers out there,lets start a blog about all of the good experiences.....wait, that would be impossible, surely they do not make a place where people talk about positive things?
    To all of my dedicated BC employees and customers, I LOVE YOU! May GOD bless you and your families!

    avatar

    david Says:
    November 10th, 2007

    The anonymous users for the last 2 entries are the same people, I can tell by the IP's. I'm not going to argue with you in regards to your career, I'm to busy with my own. I love the consumer too, there for I figured it would be best to make them aware with my experience. Not analyze it to deeply, perhaps you should be at work making things better...and not wasting your time making a point. happy.gif

    anonymous Says:
    November 10th, 2007

    I have been at work, 14 hrs today to be exact!
    I am just making a point that alot of these stories are not true! You have gone to the extreme! We served 712 happy customers today! It just made me sick to my stomach when i read some of the things you said, thats all! I oversee 9 stores, and i know ALL of managers characters, so i am speaking for them as well!
    I have worked for several auto companies over the last 20 years, and BC is far above all of them!

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    david Says:
    November 10th, 2007

    Sometimes the truth hurts.

    anonymous Says:
    November 16th, 2007

    I agree with the person a few comments below! I did a Google search for "Brake Check Houston" and this is the first page that comes up! I'm definitely taking it to a dealership...boy, and I thought Just Brakes was bad. Thanks for making this site!

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    frost Says:
    November 19th, 2007

    In response to the Brake Check employee, David only went back there to correct what was done wrong. After being fed up of trying to get the wrong righted (maybe it was one bad employee which is understandable) it was still never righted and his car was made worse.

    Thus he took it to a reliable mechanic to fix and diagnose what Brake Check had done to compromise the integrity of his vehicle. Grant it not all Brake Checks are the same, but as a whole for the company there are too many complaints about them for me to even try and waste my time trying to find one of those "few" good stores with a loyal and trustworthy mechanic. To be honest it sucks for you that the Brake Check franchise does not do anything to try and correct those mistakes and re-build the reputation.

    My suggestion, as apparent on this blog, as I bet 90% of those stories are true is to take it up with store owners and managers and figure out a way to re-gain people's trust and provide quality service like I am sure the company promises without trying to rip people off. Especially doing work that was not quoted over the phone to be done.

    As for me, I always go to Big-O-Tires to get any work they can provide for me done (which sadly is limited) as they always call me within an hour of my car being there and inform me of the problems and tell me honestly if they can fix and the price and ask for my consent that they repair my vehicle.

    So instead of trying to defend yourself, which is useless because it looks like you are just an LPA representative of Brake Check trying to revive your name, fix it at the source of the problem.

    anonymous Says:
    November 19th, 2007

    you should always take your car to the dealer rather than a bunch of 3rd party cowboys tbh. Same sort of thing happens in the UK when people use mech shops that aren't authorised dealers.

    anonymous Says:
    November 22nd, 2007

    My son had a little fender bender a few weeks ago. Other than the front fender being a little crunched, the only other item that was bent was the strut. We replaced both front struts in 1.5 hours and the wheel looks straight and runs well. But I thought since we had purchased a lifetime alignment about 6 months ago from Brake Check FM249 Tomball, that we might as well get it aligned. Son took it there today and was told no can do since we put parts on ourselves and that was the reason that they offer lifetime alignments in order to sell parts. They showed him a paragraph on the back of the original invoice that supposedly alluded to this. Good 'ol chip off the old block, my kid is, he told him we would not pay them another dime and would have it aligned elswhere. Oh, well, they got the extra $50 or so from me back then but will lose two generations worth of work from our family.

    anonymous Says:
    December 20th, 2007

    Brake Check is truly a rip-off! This one is at 5610 Hwy 6 North in Houston. When I bought my used car I took it to them for check-up and fixing. I paid $683 to get it in good shape and that was okay. Driving barely 500 miles a month (worked and lived at a hotel), I used to take it back every few months for checking and adjustment. Kept the maintenance perfect. They got bored giving me free service - so one time when I went there about 13 months later (and there were no vehicles in the bays), they put mine on the lift and screwed something up. Ten minutes later three of them crowded hovering around the woman store manager to tell me that I had major problems that would cost me $582. The way these guys were looking at me I could just see it in their eyes that they had just victimized me. I needed no proof the look in their eyes told it all. I had no doubt they had screwed something that was for sure. I was not going to give them the benefit of profit, so I asked them not to fix it and took my vehicle back. Initially it drove ok but three days later the left front drum started making noise of metal rubbing against metal. I took the car to a small mom-n-pop shop and they showed me that some clips were missing, and one spring was improperly set. They fixed the problem for $125 (plus I gave them a $20 tip), and I never had problem after I stopped going t0 brake check.

    anonymous Says:
    December 22nd, 2007

    Amazing...your left front "drum" & Clips" there is no drum or clips in the front, i mean come on, if you are goingto make a story up, at least look into what you are saying.....you have rotors in the front, and there are bolts that secure it, there are no springs, no clips....and they surely could not be missing.......there are 2 bolts that hold on a caliper.....just a little FYI, our reports for November from the BC call center, were outstanding, now obviously you cannot make everybody happy, i worked for Goodyear and ran 3 stores for a while, and we had more complaints there than we have at BC, plus the fact that ALL Goodyears and Firestones are charging you $80-100 an hour for labor and BC charges $55 an hr..go figure......you would be stupid to take your car to one of those places, the technicians are on commission, and they will try to sell you everything under the sun.....LOL...little do you guys know what you are talking about........just today we did valve cover gaskets, spark plugs, coolant flush and transmission service for under $200, one of the big 2 would of charged 3 times that......back to the reports, everybody gets complaints, and you WILL not make everybody happy, just a fact.....and for the hundreds of people we see, our customer service reports are amazing!!! I challenge all customers to get estimates elsewhere......nobody can get better service than we provide..FACT!
    I know the Pevetos personally, just saw both of them 3 days ago, and these guys are not crooks!!!! They care and they see to it that customers are happy! You can take your car anywhere and have a chance of someone making a mistake, we are human, everbody makes mistakes.....i see more mistakes from the Jiffy Jiffy Lubes, i have people come in weekly upset with the Firestone cause they are so expensive, EVERY WEEK! I take alot of their customers, and they get treated with the upmost respect just like i would treat all of you.....we obviously are doing something right, we opened 4 new stores in the Houston area this year...and we are not lacking any cars......i would love to have the opportunity to prove all of you wrong.......look, there is no perfect mechanic shop, nowhere! Just because David is not a happy customer, and apprently has nothing else better to do than bash BC, it does not mean there are thousands of happy customers, we see them everyday, and it is obvious that what you have written on here has not stopped us from growing as we did this year! David again, sorry you are so angry, obviously you cannot put your "bad" experience behind you....it amazes me how someone can be so negative for such a long period of time......if you would like to come by one of my stores, i would love to put a smile on your face! Merry X-Mas and a happier New Year!

    anonymous Says:
    January 22nd, 2008

    Im really glad I saw this site I was going to pay to have my breaks done, but I know how to do it so I will. I didnt want to, but I'm not going to put up with that kind of crap. Im in SA and if you have no other place to go drop a line here and maybe I can help you out With very little cost. I used to work for a company in Oregon called Les Schawb as a break tech. If I cant help Ill tell you, If I can I will with no lies or dishonestyhappy.gif

    anonymous Says:
    January 22nd, 2008

    Oh my name is Jon!

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    david Says:
    January 22nd, 2008

    John, if you have a business...please leave your business phone number / website. Also it would also be good to be bonded.

    jonny Says:
    January 22nd, 2008

    this is jon, no I dont have a buisness. Im just offerring some help with a little compensation.

    anonymous Says:
    January 25th, 2008

    i do not believe that Brake Check is as bad as everybody on here says, i have taken all 3 of my vehicles there and i have had no problems with my vehicles since then. All the times I have gone to the one in Pearland and in Sugarland, they took me out to the car, should be what was needed and recommended and that they were there to help me out. They were honest and trustworthy and every one on here needs to get there heads check for bad mouthing such a great company

    anonymous Says:
    January 28th, 2008

    This site made me believe that all Brake Checks in Houston were bad, but the one in Pearland turned out fine for me. I believe the manager there was Kevin, his recommendations were exactly similar to what my dealership had quoted. Only difference is I saved $75 for the same service and better parts-ceramic pads (this includes 20% internet coupon). Good luck to the others, but Pearland is ok w me.

    anonymous Says:
    February 08th, 2008

    My co worker asked me to take her to brake check on fred's and medical since we work right behind the wataburger. She wanted her brakes to be changed b/c they were making funny noises... the people at brake check told her they would fix it and to come back at 3...we took the car at 10. We go back and they tell her all this bull shit about her rotors are messed up and blah blah blah... I go in there I guess they dumb asses don't think girls actually know things about cars... I asked to look at her brakes and they just looked a little dirty to me..I told her that I would change her brakes if need be and to leave the place b/c they were just scaming her... she needed it done asap so she paid them about 300 to fix her brakes and some other small b.s. stuff that didn't need to be fixed... Now that is why I work on my car...screw scammers.

    anonymous Says:
    February 13th, 2008

    heres a little tip from a technician...when brake pads are rubbing metal-to-metal against the rotors, it scratches them to shit. the factory from which the car was originally made at has specfications either imprinted on the rotor itself or brake check will have the specification for you to see. have them mic the rotors and show u where they are at to prove to you that they are bad.

    now today, i was the only technician able to work this morning because 2 of the other techs go to school for engines and stuff like that. when we have 5 cars in the shop, i guarantee you it did take me some time to get them in the air, tires off, check the pads and shoes and whatever else, and then do the work...no matter how fast i work, it will still take me anywhere from an hour and a half to two hours without having to work on another car

    i am an honest technician and believe in truth! go to the brake check on 1960 and Champions in Houston and we will not scam you, but take care of you and show you what is wrong with the car, my personal promise!

    anonymous Says:
    February 20th, 2008

    I was just about to go get my brakes fixed at Break Check but I decided to find some store locations in Houston. I looked up the Break Check website and found out it wasn't very helpfull so then I googled it and found this site. thank God for finding this before I went there! I haved saved me some money which im short on right now. Thanks for posting this David!

    anonymous Says:
    March 27th, 2008

    I had a Brake Check salesperson come to my home selling $20 cards for discount and free auto maintenance work. I bought one because it had several free items making it well worth the price of the card... so I thought. My son took his truck to a Brake Check location in Round Rock and got a free oil change with no problem at all, he got in quickly, the work was done without any problem until it came to paying for it. When he showed the manager the free oil change card the manager became very angry and said that my son should have shown him the card first. He accepted the card begrudgingly and my son went on his way. A few weeks later my daughter took her car in for a free trip check at the same location and showed the manager the discount card. After six hours waiting she called me in tears because they had moved her car into a bay but weren't working on it and wouldn't let her have it. I showed up demanding the vehicle, they completed the free trip check in about 10 minutes and moved the car out. They gave my daughter paperwork stating that the car was fine for the trip that she had planned from TX to NY. I looked under the hood that evening and found the serpentine belt so worn and cracked that I didn't trust letting her drive it like that, so I replaced the belt the next day. Some time later my son again needed an oil change, so knowing their tactics he went to a different Brake Check location in Austin and didn't tell them that he had the discount card, got his oil change and his reprimand from the manager because they would have liked to make him wait hours for a free oil change. After seeing their ways, discussing these types of problems with others and hearing their problems, I decided that I didn't trust Brake Check's work at any price and I trashed the discount card. I appreciate your forum to share this information. It appears that Brake Check's problems are corporate policy not just a few poorly run locations. Therefore, I believe people should protect themselves from Brake Check's poor workmanship and bad business practices. Thank you for creating a place to get the word out. John in Round Rock

    anonymous Says:
    April 09th, 2008

    I have 2 Ford F-150's and have started using my Ford dealer for almost all my work. They are not all perfect, but I think you have a better shot at getting your vehicle fixed correctly.

    anonymous Says:
    June 02nd, 2008

    Brake Check Smells very fishy,

    I took my car to brake check to have them look at it on Fredricksberg St in the SA. The team there was so nice and helpful there. The sales rep asked where I was from? Am I new to the town? Blah,blah this and Rah Rah that They were so professional. This is what I thought at the time. They did everything for me there for free, I thought maybe he's flirting or something, because the sales rep was sooo nice, too freaken nice. He took a look at my car and was like there is nothing wrong with you brakes, but you may need to get other areas looked at. He was even nice enough to give me a code to take to my dealership. He was like dont worry, your car is fine. Two days later I could not take my car out of park for some reason. It was horrible, I had to get two tow trucks to tow my car from my job to the dealership, because the first tow could not move my car out of park. I ended up gettinga new car, because all the new stuff I had to get done to was not work. i dont know ,but after reading this article, some thing is mighty fishy about my situatuon and Brake Check's bad rep. They need to be investigated.

    anonymous Says:
    June 06th, 2008

    to mr anonymous with the power steering issue your power steering doesn't run off engine vacuum. The pump is belt driven and usually has a fluid level sensor attatched. Man I am an ASE certified master tech and have been working on cars for a long time yeah some of these complaints are valid but most are BS. Alot of your stories have no facts to support you complaints. Further more every vehicle is different and the nicer the car the more expensive the replacement parts. If you don't like the price go buy the parts and put them on yourself. I can't tell you how many times i have had a know it all customer have there cars or trucks towed in because they couldn't complete the work themselves. As far as brake check being investigated for shoty or deceitful practices or trying to rip of customers you need to understand that you are being charged cost plus mark up and labor. Midas charges 3 times list price plus labor. Try going there for brakes. One other thing unless brake check has done or removed anything physically from your engine, fixing your brakes is not going to set your check engine light it is a totally different system.

    anonymous Says:
    June 18th, 2008

    you should tell them to go fist themselves.

    anonymous Says:
    June 24th, 2008

    My husband took my Ford Expedition Eddie Bauer to have ceramic brakes put on the front wheels. I had just had them replaced at a machine shop but they were not ceramic and they were making a little screeching noise. The tech at BC said that the rotors looked good since they had just been turned a week prior and all that was needed was to replace them with the ceramic pads. After leaving the location on Marbach the screeching was unbearable. When my husband notified the store that the noise was worse than when we took it in the tech said " it could be your back brakes. Bring it in and we will replace them." Not true. I had my back brakes replaced a month ago. I am totally embarrassed that my beautiful truck makes this horrible noise. I have notified customer service and keep getting the run around that a district manager will contact me. I will never ever recommend anyone go to BC. They are money hungry and they don't do the job right! I work in the automotive industry and one of my customers told me the noise is caused by glaze and it could have been avoided if BC would have turned the rotors. Is that true? Any feedback on that?

    anonymous Says:
    July 03rd, 2008

    Geez!!!! My cars at Brake Check right now ...............I'll let you know if I get screwed. I'll go crazy if they pull anything!!!

    anonymous Says:
    July 15th, 2008

    I have had several cars at Brake Check and was always taken care of in a fair honest way. I to have followed Bill Butler around from shop to shop not only because he is honest but because he cares. Don't blame a company for a couple of bad apples. Go see Bill and see what Brake Check is all about.

    anonymous Says:
    July 24th, 2008

    I love Brake Check. No I mean I really love them. If they were a woman I would marry them

    anonymous Says:
    August 11th, 2008

    I had work done at Brake Check on Fair Street. I've always kept spare change in my ashtray (about 4 dollars in quarters). To my surprise the following week when I was trying to buy a news paper on a corner I found that my ashtray was empty. I'm the only one who drives this vehicle. I reported it to Brake Check but of course nothing was done. I will no longer do business with thiefs at Brake Check again plus the quality of the work done was bad. Firestone had to correct it.

    anonymous Says:
    August 27th, 2008

    In 1982, I took my car to Brake Check on the Gulf Freeway. I have NEVER been back to any of their stores. In addition to soaking me for a $400 brake job, they tried to talk me into spending another $400 on front end/steering work. I took it over to Midas and they told me all I really needed was new idler arms for about $60.

    anonymous Says:
    September 16th, 2008

    I used to work for brakecheck and in all honesty, it really depends on who is assigned to work on your car. For example, I was working on replacing a brake line from the master cylinder to the front left caliper on a chevy 2500. The inside part of the wheel well was creating a very difficult environment to remove the broken line. I asked one of the other technicians on his opinion on how to approach it and he grabs a pair of channel-locks and a hammer and literally bends and bangs the inside of the wheel well out of the way while i cringe at his endeavor. never again did i ask for his anything on anything. No complaints out of the other techs though. In fact, one tech in particular could have been working at a lexus or bmw independant shop to match his qualifications and his work. It really does depend on who is assigned to your vehicle.

    anonymous Says:
    September 23rd, 2008

    i work for brake check currently and i am a good technician. Previously I worked for Brake Check as a manager and this time around I can tell you that things are different. I am being charged to fix a customer two tires and a tow bill because the tires blew out while road testing the vechile. This is what the insurance that Brake Check is for I did nothing wrong and now am having diffucuiltly in getting hours at work . I work at the S.W. Military Dr. location in San Antonio so if anyone need to have something done leave a post and there is a possibility that I could do it for you on the side for alot cheaper and safer

    anonymous Says:
    October 01st, 2008

    I dont work for them wink.gif however they did do a good job on the allignment. I will not let them touch the brakes. I have a 91 MR2 Turbo with a turbo timer and the dude told me that my car was a "piece of junk" because it would not shut off when the key is turned off. Thats what the turbotimer was supposed to do. Let the car cool down and idle for 2 minutes after the key is removed. Retard. And who tells a customer that their car is a "Piece of junk"?? My MR2 is completely restored and garage kept.

    anonymous Says:
    October 07th, 2008

    ask them how many registered sex offenders thay have working for them.

    anonymous Says:
    October 07th, 2008

    281/thousnad oaks store
    https://records.txdps.state.tx.us/DPS_WEB/SorNew/PublicSite/index.aspx?PageIndex=Individual&IND_IDN=5244378&SearchType=Name

    fair avenue store
    https://records.txdps.state.tx.us/DPS_WEB/SorNew/PublicSite/index.aspx?PageIndex=Individual&IND_IDN=4992923&SearchType=Name

    anonymous Says:
    October 15th, 2008

    well i wont lie brake check is both realyy i worked at 3 diffrent shops for brake check, well it really depends on the manager and some of the tech's . i am not going to lie but some of the mangers that i worked with were ripoffs
    and i mean bad!! they guys could sell almost anything to a customer and the customer not knowing nothing about brake would trust the "brake experts" i seen some very sneaky stuff, but on the upside i was glad to have worked with some honest mangers there very few tho. some times a customer would come in and they would leave with out paying anything becuase the manager was being honest which felt good ,also a lot of people get brake check confused with JUST BRAKES please note that they are not the same like i told a bunch of people take your to brake check for a free check and then take it to 2 diffrent other brake checks and you will see who is honest!!!!!!!!!

    anonymous Says:
    October 16th, 2008

    i went to break check they chrage me 240 to fix a part that was leaking near the break. they change it out i go home. i open my hood and they had broken a piece of plastic that held down some hoses. i went back and they denied it all they did was super glue it back. i guess what its loose again. im never going back there again.

    anonymous Says:
    October 18th, 2008

    Since my last posting I emailed the management of Brake Check about my complaint. Of course it was ignored. I had around $4.00 in change in my ashtray that was taken by a technician at Brake Check on Fair Street in San Antonio. Even though it's not a lot of money it's just the principal of the thing. I also found out that the service technicians only get minimum wage. You get what you pay for. With that kind of pay you will have thefts, no quality of work or pride in doing it. You will never go above and beyond your work duties. Maybe this is a San Antonio thing but I had movie passes taken out of my glove box at Discount Tire. Never seen so many crooks in Stary Dog City in my life.

    anonymous Says:
    November 01st, 2008

    I have bad time today in Brake check. I went into the store at 7:30am and i waited until 3:30pm. They told me they could not fix it because the screw is strip, and they told me to change the whole rotor. I was surprised why I have to pay for something they screw up. My car had no problem and I just need to change brake pads, but they created more problem on my cars. The price change from 159 to 420. This is unbelievable. The surprising part is why Brake check can still survive in the market if no body likes it.

    anonymous Says:
    November 06th, 2008

    I too had a bad experience with Brake Check over 10 years ago. It was bad enough that I have not been there since. The company should be shut down! On occassion I here of a customer that was satisfied with the service. I think it's just a way to hook you in (first time) to get you later. In the end, they are about scamming the customer.

    anonymous Says:
    November 09th, 2008

    My wife has a 2004 Toyota Corrola that we bought new. The original front brakes lasted 60k. We took the car to Brake Check on the corner of Medical Drive and Fredericksburg Road in San Antonio in 2007 to replace the original front brakes. I paid to have the rotors turned and new pads put on (about $180). Less than 13k miles later (about a year), the pads started making a very strange loud low level hum noise when the brake was applied, so I took it back and they informed me that the pads had come apart from heat damage. They tried to sell me a new brake job, including rebuilding the calipers, all at my cost. I happen to know a lot about cars (I know more than most mechanics), and I knew that the calipers are fine and that the real problem is that they put on some incredibly cheap pads that would not hold up.

    I told them I did not have any confidence in them or their brake pads after only getting 13k on the set when the original pads went 60k. I wanted to get angry about it, but I thought what is the use? I was also offended that they thought I was stupid enough to buy their untrue statements about what caused the pads to only last 13k (calipers, etc.). I guess that BS may work on the average person who is not savvy about cars, but not me. They probably used pads made in China or some place.

    I am taking the car to the Toyota dealer in the morning to have the rotors turned and Toyota pads put on it, all for the same price I paid Brake Check to do the job less than a year before. My bet is that the Toyota pads will go 60k--not 13k.

    Please do not take your car to Brake Check. And thanks for having a place like this to inform other people. What I have said here is 100% the truth.

    C Harris
    San Antonio

    anonymous Says:
    November 11th, 2008

    Here is a follow up to my post above. I just got my wife's car back from Toyota yesterday. Toyota turned the rotors and put on Toyota pads on the front brakes and adjusted the back brakes, all for $200. Toyota said there was nothing wrong with the calipers. Brake Check had told me they needed replaced or rebuilt, which I knew was BS. The Brake Check guy also told me that they should have used metallic pads instead of the non-metallic pads and that they should have adjusted the back brakes to make sure they were not putting too much work on the front brakes. Well, why should I pay for all of the Brake Check mistakes and things that they should have done? Never again for me.

    C Harris
    San Antonio

    anonymous Says:
    November 17th, 2008

    Wow, thanks for this!

    anonymous Says:
    November 26th, 2008

    i wish i read your blog before i went to brake check. i was just googling them to find out their hours of operation and stumbled upon your blog. i went to brake check last month to get some brake work done and an oil change. and recently my brakes started squeaking (worse than they did before) and the oil change light is on. i'm starting to think that they never did any work on my car and probably left it in the parking lot for 2 days and charged me $200 for it.

    anonymous Says:
    January 03rd, 2009

    Take any valuables out of your car ashtray or glove box because Brake Ckeck will steal it. I reported missing change ($4.00 worth) taken from the ashtray and Brake Check never got back to me. No more Break Check for me. To bad, so sad, bye bye!

    anonymous Says:
    January 13th, 2009

    Had my brakes "fixed" in Dec 07 at the Brake Check in Pearland. Well, 15K miles later, my car is back in the shop for brakes, and it is going to be $900 to fix them after BC messed them up so badly a year ago. Never again.

    anonymous Says:
    January 28th, 2009

    YOU ARE HURTING HONEST WORKING FOLK.

    anonymous Says:
    February 02nd, 2009

    damn, i ave had all 4 of my cars serviced by brake check all over houston, and i have not had one problem with there work. I too know more than that average person when it comes to brakes, and they do explain everything and they do it the right way the first time. So for those people who complain and moan, if u fix it right the first time and get lifetime warranty, then you wouldnt have to complain so much.

    anonymous Says:
    February 02nd, 2009

    Honest Working Folk.hell they dont work for brake check.
    you cant work there with a clear conscious.
    the techs get screwed over being taken off the clock when the work is slow,the service managers/manager trainees get told x amount a month then quit there current job to work for that x amount and then find its not really the x amount then by the time there head stops spinning they cant get there old job back,and there store directors have tp pressure sell to keep there bosses happy so they can keep there store or loose it to the service manager that has been pressured to tell the "VP" what he wants to hear so he will be right about his 80% not making it with brake check...wonder why the % is soooo high.
    there upper management reap all the rewards and throw $10 gift cards around at christmas like the recipiant is so gratefull for the ten bucks.
    they have made alot of cash off the blood and tears of this city's low income workers,because no one else would hire as many x-cons and registered sex offenders as they do.

    anonymous Says:
    February 02nd, 2009

    and mr. jan.28th and feb.02 you both work for them.im thinking your new hires trying to work your way up the ladder of shame.

    anonymous Says:
    February 06th, 2009

    Hello, I've been a long time customer. Going on 9 years here in San Antonio. The last couple of years I've been going to the 1604 Bandera location. Over this period of time I have had my share of frustrations with the store's manager Luis. I get a quote and then it ends up being hundreds of dollars more in the end. Many times I have felt so ripped off that I've considered suing. In 2007 they did all four rotors and pads, his mechanic left my calipers hanging from their abs sensor wire. A heavy caliper on a delicate sensor wire! I complained about it and Luis said that this is normal and not to worry. The next day my abs sensors started going off. Luis took a look but refused to take responsibility for it and I furiously had to take it to my Land Rover dealer to get replaced at $700. The bastard said it was a "coincidence" that the ABS light started to go right after they messed with my brakes. I had decided not to go back but it kept eating at me that they said numerous times that my calipers need rebuilding and that it was a safety hazard for me and my children. I finally gave it and had them rebuild the calipers. Not two days went by before ALL FOUR were leaking all over my garage. Of course I went back and complained. They re-did it and same crap, leaking everywhere. Now they quoted me $1,130 for replacement calipers! The prick "head manager" jerry coward (name fits perfect) said that I should have know that the rebuild may or may not work when I took it in. Now I'm screwed with leaking calipers and have yet to decide what to do. They also told me I have brake pads that are "sitting to high" ruining my new rotors. The funny shit is that they did both of those jobs. This is ABSOLUTELY the worst F**king company I HAVE EVER DEALT WITH. Now after reading this blog I see THEY TELL EVRYBODY their calipers need rebuilding! Maybe I'll try calling him again:
    Jerry Coward
    Operations.
    210-363-7720

    anonymous Says:
    February 19th, 2009

    I got ripped off big time at a Brack Check in Houston in the early 90s. That was a long time ago but I never forgot it. All I needed was brake pads and ended up paying them over $300 and my brakes were STILL dangerous, metal to metal after a few miles. I almost rear ended several cars on the freeways. A very scary situation. They were very organized on how they ripped people off. I'm actually appalled to see they are still in business. It's because suckers are born every minute.

    anonymous Says:
    February 19th, 2009

    "Free Inspections" are a sure sign of an impending ripoff. There's no way they're going to give you a free inspection and are going to make sure they get a few hundred $$ out of you. The cost of brake pads is less than $20 at any auto store and it only takes a few minutes to install them. The profit margin is HUGE.

    anonymous Says:
    February 20th, 2009

    I went to Brake Check because my breaks had started to feel a little soft (no warning lights yet) and I just about threw up because they wanted $1800 to my brakes and another $1100 to do a tune up. I take regular care of my vehicle. $2900 for routine maintenance.

    bethanyene Says:
    March 03rd, 2009

    They screwed me over so for everyweekend in march i'm going to stand outside and make sure everyone knows how much they suck before going in, i wish somebody would've done it for me.

    anonymous Says:
    March 06th, 2009

    Went to Bake Check on Westheimer in Houston. I have a hissing sound from under the dash in my 92 4Runner. The store director without even looking at my car told me it was the power brake booster. Then he went on to say that the part is hard to locate and cost $ 865.00. Labor would be 2 hours and the total cost would be over $1,100.00. Hard to find? Yeah right...Autozone right down the street had the part which cost $140.00. I got another mechanic to install it and he charged $150.00 for his labor setting me back for a total $290.00, my truck now works fine...Brake Check is a rip-off...Always check some other place first.

    anonymous Says:
    March 30th, 2009

    Brake Check put inferiour pads on my wife's car that only lasted 13k. There is nothing that we did wrong or failed to do that caused such a short lifespan and there was nothing wrong with the car that would have caused such a short lifespan. The car is a TOYOTA and it is ONLY 3 years old and in new condition. We are not talking about an old worn out car or some inferior make. I had this confirmed at the Toyota dealer (i.e., that there was nothing wrong with the car or the rotors, calipers, etc.). It was CHEAP PADS PERIOD. CHEAP PADS! Do I need to say it again?

    To all of those who are complaining about this website or trying to imply that the posters are wrong, I cannot vouch for others, but I know for a fact that what I have said is 100% true and correct in every way. I know more about cars than everyone at Brake Check combined, so I am not someone who does not know what happened to this car from lack of knowledge.

    C. Harris
    San Antonio, Texas

    anonymous Says:
    May 02nd, 2009

    Beware, I was quoted a price for brakes at the Humble location and told to make an appointment on line for a 20% discount. When they called to confirm the appointment they indicated that the 20% was allready in that cost. I complained as we did not discuss the on-line appointment until after the price was qouted. They honored the price however the pads brake pads used were such poor quality that they glazed my rotors to a point of delayed braking, squeaking, and severe dusting. When I took the vehicle back in they charged me more for the recomended brake pads and turned the rotors again as they were grooved and glazed at 1500 miles. WOW! Now my rotors are just barely within tolerance and will exceed recomended wear limits before the pads are used and this will create AGAIN an unsafe vehicle. I am very knowledgable on vehicles and am severely concerned with what this company does as far as unsafe repairs. They new I am experienced in this automotive field yet had no reservations on putting an unsafe vehicle on the streets. The integrity portion meant nothing to them as this was probably normal business practice for them. Does someone need to get hurt severly or even killed before this gets straightend out. I will see if I can get them some media coverage as this usually draws much needed attention to scammers like this. I will not let this go due to the sacrifice of public safety just for a few extra bucks. SAD...

    anonymous Says:
    May 29th, 2009

    Good luck at getting any media to pay attention, brake check is a major and i mean MAJOR customer of most media in every town there in.They put hundreds of thousands of dollars in advertisement evert year in there markets. I notified every tv station in SA about there hiring practices on registered child molesters and never recieved a email or call from any of them.
    to this day they still have registered child molesters in management positions and most of there tech are excons which they get a tax break from the state every year for employing them. GOOD LUCK with getting anyone to listen to you.

    anonymous Says:
    June 05th, 2009

    I work for Brake Check currently, and I really like the company so far. I have alot of faith in my upper management to this point as they have proven to be very fair and exercise integrity in their management practices. I have no ex-convicts working at my location. I have no child molesters working at my location. The vast majority of my customers are lifelong and loyal patrons of my company and have very kind things to say about Brake Check... I also have angry customers every now and then that I can relate to in ways partly because I too, as a consumer, have found myself in predicaments where I have had to spend alot on car repairs. Thus is life.

    At my store we cordially invite ALL clients into our shop to get a closer look at their vehicles' needs up close and eye level while their vehicle is on the lift. At my location we follow EVERY rule set forth by the company, I SEE TO IT, NO QUESTIONS ASKED. If you need the work, we will tell you. If you may need work performed later down the line, we will tell you. If you don't need work, we will tell you. Granted, grabbing generic parts from the local auto parts retailers and doing the job in your driveway will save alot of money. ALOT. But Brake Check exists to provide you the opportunity to have us do the work for you, offer you a lifetime warranty on the parts, and genuine service that makes any repair ordeal at least pleasant, and less painful in the way of stress.

    I do not want to spend all day getting dirty in the driveway. I want to take my wife to a movie or something, perhaps take the kiddos to the park.

    As far as another location recommending un-needed work, well, that is greedy and/or careless. Unfortunately, I have seen this in every aspect of retail. The saying goes that one bad apple spoils the whole bunch. Seems like it when you wind up with that bad apple. Trust me, I am a consumer as well, I know the feeling, but if I knew that every store was like that, or all Brake Check employees exemplified that type of behavior, I would not work for them. However, thankfully, I know that to not be true.

    I work with 4 technicians with an average of 27 years as an automotive technician. Brake Check's technicians are paid more as they learn more. I trust them, I get dirty working on YOUR car right there with them, for you...so you will brag on me to your friends and family. This is how business is built and grown.

    Yes I do get complaints. I have customers that will have an electrician reset their computer on their car so that their check engine light turns off, then they bring it to me to look at their brakes, and then I test drive it, and the light comes back on, then they complain and want me to rebuild their engine. Very sad. But just like you folks have to deal with employees of companies all over that have little discretion or concern for your patronage and satisfaction, I too have to make sure I am alert, watchful, respectful, and mindful of my business in order to assure all my clients are served appropriately, and my business is profitable.

    In closing please bear in mind what you read here are the complaints of a few dis-satisfied Brake Check customers, but what you don't hear are all the stories I hear EVERY DAY OF MY LIFE about how "I remember my dad bringing me up to Brake Check to have his car worked on when I was a kid".... It's like working at Sears and hearing stories about how people grandparents have been "trading with them" for 60+ years. I take pride in what I do, and I do what is honest. All my employees do the same, I SEE TO IT. The Brake Check Promise is “We do it right, at the right price."

    I follow that promise to a tee.

    anonymous Says:
    June 14th, 2009

    Hey anonymous - February 19th, 2009 in response to your comment.

    Inspections are FREE and it is your choice to maintain your vehicle! I hope your not behind me on the road when your $20 brake pads give out. When you pay for cheap crap you get cheap crap. When you pay for quality you get quality. I would never put $20 pads on my car.

    anonymous Says:
    June 17th, 2009

    fuck break check

    anonymous Says:
    June 24th, 2009

    It's spelled "Brake" not "break you dumbass. Secondly, you are probably a dumb hick who's daddy showed you how to pad slap a car when you were 8 years old because he didn't want to tell you the job at the shipyard wasn't paying well, and look, now you have followed in his footsteps. You are a broke-ass and you feel so pissed off about it that you feel the need to talk shit about those who have the money to get a professional brake job. If you won the lottery tomorrow, trust me Cletus, you would never do your own brake jobs again. Remember, only poor unsuccessful idiots "think" they are mechanics.... Please do not procreate.

    anonymous Says:
    June 25th, 2009

    well, I would have liked to see my last comment posted that I left many months ago, possible last year, but I have slept since then, anyway, several points, to the moron from december '07 that wants to call the 19 year old a liar that he has no clips and spring in a front end brake system, and brags about how he has worked at so many shops as a mgr at 3 of them, what kind of an idiot are you? ever even seen the front end of a base model 67 Camaro? how about an mid 60s pontiac, or almost any other vehicle built up till about 1972? maybe YOU should do a little more research before you stick your foot in your mouth, and by the way, Brake Check is switching to commission, and giving all the techs paycuts. No we are not all crooks, I worked there twice, and it got worse in the year I was gone. The Peveto's are probably getting sued for multiple reasons and deservedly so, John Mathews stepping down as Vice President, and many of the better techs and managers quitting because of the B.S. I cannot blame them, too many of the newer managers, like Dave at 402 are resorting to scare tactics to get people to buy , and his numbers reflect it, And he is the future of the Company? god help the consumers

    anonymous Says:
    June 26th, 2009

    Dealt with 6 customers today that had their brake jobs priced out at our competitors. Kept a tab. of all the jobs we earned, we saved these NEW Brake Check customers $2,150.00 collectively. Plus we are the ONLY people around that will warranty all new parts for a FULL lifetime.... Also today, we removed a massive debris pileup from the freeway in front of our shop, help a person fix a flat for free, arranged for 2 clients to get transportation to work, and in the process we managed to have a customer make racist remarks at another customer because Michael Jackson died, we had a customer tell us he couldn't pay for a simple cheap brake job he authorized until 3 weeks from now, we also had another FIRST TIME customer yell at us in person RIGHT as he walked through the door because he was getting outrageous quotes all morning from our competitors, and for some reason he felt it ok to disrespect strangers... What a day. We helped a client tight on cash to develop an elongated repair strategy to get all their repairs made correspondent to their pay dates.... my ex business partner came to have his brakes looked at after Just Brakes charged him $600 for new front rotors, new brake hardware, new front pads, bleed and flush.... and that's it... for $600..... Turns out, upon looking at their work, he had his pads sanded, his old rotors resurfaced, no hardware at all, and VERY dark and broken down brake fluid.... he went back to complain, and they actually told him that Brake Check is not to be trusted because we have a rodent problem!!!!!! LOLOLOLOLOL Oh yeah, they fixed everything the way they were supposed to after apologizing for a half hour, and then after work he called me and said that his ABS light is now on and then when he got home he checked his master and there was no fluid in it... Brake Check is not deceptive.... Its just a bunch of cry baby broke folks on here bitching about how they never need what is recommended by friggin professionals, and the real reason is that they have little money to spend and they are bitter about it..... Never ripped off a person in my life professionally or personally.... Sounds like a bunch of pissed off liberal know it all's with daddy issues...LOL

    anonymous Says:
    June 27th, 2009

    I bought the lifetime alignment for brakecheck in Houston... f**k...!!! =o(
    I never let them touch my brakes thou... =o) I just bought some brake pads and took them to a mom and shop to put on a mid size tundra... You don't need to turn the rotors all the time... mine is fine... had some groves in it... still stops on a dime... and that was 3 yrs. ago. It's great to pick your own pads anyway... =o) I didn't read all the posts here (too many... ), but what should I do about an alignment now?? I will forfeit the $100 bucks or so for the lifetime deal... =o)
    I did get screwed on a simple transmission fluid refill, thought I'd save a few bucks from the dealership by going to "Highway 6 Transmission" in Houston... BIG MISTAKE! They put the wrong fluid (American) in a Toyota tundra... felt like I was pulling a trailer, then my engine light came on... They wanted me to go to their friends shop to fix it... after denying they did anything wrong. How dumb do Arabic's think we are anyway? Those SOB'S screwed my truck up... Had to replace an o2 sensor coz of them.
    These idiots even have an HPD contract!!?? haha
    Stay clear of them.... you will be sorry! LMAO!!!

    anonymous Says:
    June 30th, 2009

    Thanks for the info. I was almost schedule an appointment with the "Hwy 6 Brake Check" location.
    I think I will just stay away from these ppl!

    anonymous Says:
    July 18th, 2009

    i had my brakes done at 9014 Perring Beitel, San Antonio, Texas 78217 on July 7th, 2009. My front pads were fine, and so were the rotors. The back brakes needed to be replaced, and that was all. They told me that if i did not have all of the work that they recommend, then the cannot guarantee the work that they actually do. Well I had all of my brakes done for $385. We went for a test drive, and the brake pedal went about an inch from the floor. they said that was the best they could get it, after bleeding it twice. I said it was not acceptable. so they go in there and say my master cylinder is bad. and the total would be $522.92. they had a master cylinder delivered, they bled the lines again, i told them the brake pedal slowly goes down. My point is, if i would have left w/o having the master cylinder work done, i would have probably been in an accident. I did tell them about the master cylinder when i first went in there, so they should have gave me the complete quote first so i could have said yes or no. My brother was going to do the brakes, and he has done brake work longer than any so called mechanic in that store. I have filed with the BBB, and the Federal Trade Commission. I have also contacted the local news stations. I had them come out and pick up the vehicle a week later, they brought it back, and all it said they did was bleed the brakes, "again"! Here it is July 18th, 2009 and there is brake dust on my front left wheel. I really wish more people would complain about brake check. I even had Johnnie Peveto III test drive my vehicle, or at least that is what they told me, and he said that they were fine. In the future, if you hear the words Brake Check, "{RUN LIKE HELL}"!!!!!!!!!!!!!

    anonymous Says:
    July 24th, 2009

    The BrChk on SW 59 and Weslayan has always been honest with me. Agree with others that it depends on the location you visit and sometimes even the service person you get. That goes for any franchise. Thought my truck needed rotors turned but they said no, identified the real problem and let me walk away - no ob/no charge. Took a Mercedes in and BrChk admitted they tried a fr end align on another Merc and it was a disaster - something to do with StabiliTrac. I prefer the honesty over another trial and error attempt. Only catch is they don't tell you online what stores honor the online scheduling discount. Lifetime work is almost double the price but worth it. I regretted it when I hard pegged a curb a week after front end align.

    anonymous Says:
    August 07th, 2009

    breading of the lines ,after I long waiting they got the car in the shop to look at, they came back I whilelate saying who worked in my brakes in the past, because the
    emergency brake line in the rear wheel was disconeted , said they were going to put back on and in the main while another lady customer what owned I honda, was told her car was in so bad shape that would cost her to fix something like $700.50 to fix .Than they came back to me saying the my brake cable they were going to put back on was broken and would cost me amost $100.00 to fix it and would take 2 days to get the cable ,I said would please put my car back together . Took I while before they did so and for more punichment my wife was not felling well the manager got my car back and made me sign and initials in some many places before I could pay the $42.00 and could leave that place

    anonymous Says:
    August 25th, 2009

    I have been going to Brake Check for probably a year now; I had various problems with my Ford Focus (p.s. Ford sucks) and saw them often. I used to go wherever I could find coupons, but the Round Rock, TX Brake Check has treated me well and I feel as though that particular location has honest workers. They take me seriously, which is important as a female college student. I'm sure that not every location in any business is fantastic, but there are always exceptions to your rule of suckiness. Just thought I'd throw that out there. And before you accuse me, like every other anonymous poster, of being a Brake Check representative, I can assure you that I'm not. I get my car serviced wherever I feel welcome and respected; right now it just happens to be at a Brake Check.

    r3lzx Says:
    August 29th, 2009

    I came and looked this up after taking my truck to them on 45 and being a little suspicious when they wanted over 400.00 worth of service to replace right front rotor and pads on the front left and to turn both of them. I told them put the wheels back on and then the price dropped down to $259.00 all of a sudden. It is there at the 45 the Woodlands location right now, i do know my truck / vehicles and I will be able to tell after I pick it up. I will post this as soon as I get my Truck back, it is there right now.

    anonymous Says:
    August 31st, 2009

    You take your automobile to Brake Check. They tell you that you need new brakes. They tell you a price to fix everything. You hate the price, because it costs. Period. VERY few of us are millionaires. We are all on budgets. But attempting to defame people when you get told what you don't want to hear wont make reality any better. Perhaps your driveway, some chewing tobacco, and a set of Walmart brake pads is good enough for you and yours. If you knew anything about being a mechanic, you should do the job yourself. Stop expecting a legitimate business to do professional work at the same price you and your "Paw-paw" would spend jerry-rigging your beater in the front yard.

    anonymous Says:
    September 09th, 2009

    Work at Brake Check. I had a guy roll up in his Jag yesterday and didn't bother to get out of his car, but did manage to block 3 of my bays like he owned the place. Wanted me to price him out a brake job at his window like a Sonic worker. He told me he had his own pads and rotors and that I probably wouldn't recognize the brand name of them (Wagner and Wearever). He also wanted to know if I would "FUCK UP HIS PAD SENSORS BECAUSE ALL THESE DUMB MEXICANS AT THESE LOCAL PLACES DON'T KNOW HOW TO WORK WITH THEM" He then told me to go get my Mexican in the shop and give him $20 to do his brake job with his parts. I CANNOT warranty my work using someone else's parts. Do you take your eggs to IHOP and ask them to cook them? Guy was a typical cheap ass smug bigot. Oh, and by the way, the "Mexican" in my shop is of Cuban decent and is ASE Master Certified in all fields and has been so for nearly 30 years. He then told me "fuck you and your policies" and proceeded to roll over my foot as he left my lot. Luckily I moved out of the way in time. Prior to that I had a day filled with absolutely no comeback work, but new brake jobs. No customer complaints. Have managed to increase the percentage of repeat business tremendously. To the person above, simmer down. LOL

    anonymous Says:
    September 17th, 2009

    I am surprised that they are still in business with their appalling ethics. Why I chose Brake check, the deal they where advertising; all four brakes for like $99.00. I don't remember exactly what the deal was exactly. I take my car in, as you stated to first have it inspected in a very timely manner let me repeat that in a very timely manner. So I get a call back your car is done; by the way we also broke your brake caliper now you have to pay for it because we broke it. Now fork up $600.00! Are you crazy! I thought to myself-I am also the type that does not like to cuss or make a scandal; being that the economy was not so bad at the time I did not want to make a fuss about it. I really needed my car, So I payed the man I have not returned there and I will not return till I die. I will make sure anyone I know will not go either. We should all write to the Better Business Bureau. Brake Check sucks beyond sucking!!!!!!! I hope they go bankrupt with this economy; but what really gets at me is the people who take their car thinking that they are actually a good business and then come back to see the diagnostic, and end up finding out- oh by the way we did all the work already we thought you would want us to. Now pay us for the work you did not tell us to do. Thinking that the price of the work will actually be close to the advertisement that got that person to go to that business in the first place. Then you ask how much? Only $499.00, but it is for your safety.

    anonymous Says:
    September 27th, 2009

    Attention Dumbass: Brake Check has NEVER and NEVER will advertise a $99 brake special. That is Just Brakes. You are a total buffoon who has poor grammar skills. If they broke your caliper they would have paid for it. Brake Check DOES NOT advertise prices anywhere. ALL brake work needed is determined based on what your car needs, not what they want to sell you. You sound like the type of idiot that will bite on any advertised price because you dropped out of community college and haven't 2 pennies to rub together. Join the hicks above and have your pot dealing pawpaw do your brakes in the driveway.

    anonymous Says:
    September 29th, 2009

    To the last dumbass, you're full of $hit a$$hole. True, brake chuk doesn't advertise prices because they would never have any customers if they did. I am currently employed by brake chuk and they are the most dishonest, unethical, ruthless company that I have ever worked for. I have been in the business for a very long (twenty plus years) time.

    anonymous Says:
    October 04th, 2009

    I recently got an alignment at the bear creek location from a kid, trying to tell me I needed additional work on my vehicle... I was waiting for that bs... which I denied. I was ready to kick his ass for saying some shit like that. I told a lady that came in after me... dont let these pricks sell you anything other than what you need, or just get an estimate and go to mineike... they do everything the dealer does... and cheaper. Fuck brake check, they are so close to getting sued its not even funny... nothing but hicks running this company... and yea they dont know shit about proper workmanship... if you dont get bad vibes from them, your a retard and deserve what you get... LOL
    But, they still need a good backyard beat down... for screwing us all... My alignment is fucked, worse than before... have to go to the dealer now for correction. Where do they find these idiots??? DONT USE THEM!!!! ONLY MORE PROBLEMS IF YOU DO... THEY DONT GIVE A SHIT ABOUT YOU... JUST YOUR MONEY... I may set them up with a hidden camera if they continue their ways...

    anonymous Says:
    October 04th, 2009

    PLEASE DONT GO TO BRAKE CHECK. THEY WILL ONLY SWINDLE YOU OUT OF YOUR MONEY. A DISHONEST COMPANY, WHICH WILL DIE A SLOW DEATH..............
    WHAT COMES AROUND GOES AROUND!!!!!!!!!!!!!
    HEY BRAKE CHECK! WHEN YOU GET THOSE BALLZ OUT OF YOUR MOUTH... CLEAN UP YOUR ACT BEFORE ITS TOO LATE!! YOUR TIME IS COMING.... HAHAHAHAA

    anonymous Says:
    October 04th, 2009

    In the future, if you hear the words Brake Check, "{RUN LIKE HELL}"!!!!!!!!!!!!!

    My thoughts exactly, from an earlier post.... LOL

    I was researching brake check... glad someone is putting them in check... Thanks for this site!!! Keep it up!!

    anonymous Says:
    October 07th, 2009

    Been with Brake Check for 17 months, I am a manager, never had one customer express to me that they felt like they were being overcharged, taken advantage of, or anything of the sort, EVER.

    Every business is going to have complaints, BUT, as a manager currently, it would help to know why people posting complaints on here have such a hostility toward Brake Check. Instead of calling a company a "cock-sucker" or proclaiming we have testicles in our collective mouths, let's just hear why you are legitimately upset with the company, and perhaps it can be fed back to corporate through the chain of command.

    Or, you can sit online like a bunch of pissed off teenagers and name-call us because your gut told you we were right about your brake work causing you to make a responsible decision and spend your last $100 on auto repairs instead of a bottle of Thunderbird and a 30-day subscription to an adult website.

    anonymous Says:
    October 07th, 2009

    To the guy above, you are right. I called Brake Check's district mgr about a poor experience I had (or thought I had) at a location. I got an alignment and they told me that I needed to fix some bald joints and I just figured they told me that cuz they wanted to get more money out of me. they showed me where it was, and the rubber part of the joint looked cut up, but it was holding, and I told them to not worry about it. They cleaned it and put some kind of grease on it. I left and am now being towed in because the wheel fell off. They were right, and now they are doing the work for me, or at least they are supposed to. Now I feel like a shmuck...lol

    Sorry to bad-mouth......

    r3lzx Says:
    October 10th, 2009

    r3lzx - August 29th, 2009
    I came and looked this up after taking my truck to them on 45 and being a little suspicious when they wanted over 400.00 worth of service to replace right front rotor and pads on the front left and to turn both of them. I told them put the wheels back on and then the price dropped down to $259.00 all of a sudden. It is there at the 45 the Woodlands location right now, i do know my truck / vehicles and I will be able to tell after I pick it up. I will post this as soon as I get my Truck back, it is there right now.


    ok I posted this earlier on the 29th and so far so good, however when I took my truck in it needed a new rotor and when the guy gave me the price I told him "forget it put the wheels back on" this is because I was completely involved with the mechanics in the garage and was watching every move. I have changed brakes before and made sure they knew it. all of the work done was itemized line by line before I approved anything and I was very involved in everything that was happening. I guess it is all about personality and maybe it has something to do with me and knowing my truck and being completely involved and knowing what they are doing. I dont know. so far so good and I will say that this was a relatively good experience. they need to stop the bs with all the check up work that they offer. Brake check should just mean Brake check nothing else

    anonymous Says:
    October 18th, 2009

    Why thank you for confirming that professional brake technicians know what they are doing. Imagine that, cowboy! You showed them!

    anonymous Says:
    October 18th, 2009

    Hey, friend, all the "BS" check up work they offer, it saved my wife's ass when I was in Arlington. They pointed out a gasoline odor near the tank and noticed she had a fuel line leak.

    avatar

    david Says:
    October 18th, 2009

    FYI: The last two comments were by the same person.

    anonymous Says:
    October 27th, 2009

    Funny to see this! I actually went to school with David Peveto. He was an ass then and no doubt he's one now.

    anonymous Says:
    October 29th, 2009

    Would you mind posting a link to brakecheckbeware dot com?

    anonymous Says:
    October 29th, 2009

    4 million in lawsuit settlement.thats usually half they rake in in 1 months time.there lack of training and making sure the stores have the tools needed along with just poor hiring of mainly ex-cons straight out of prison leads to these type of things.

    anonymous Says:
    October 29th, 2009

    oh, and the cowboy statement from oct18th, nice to know the vice pres of brake check reads this blog...how yah doin john.hows the fishing?

    anonymous Says:
    December 04th, 2009

    anonymous - December 4, 2009
    Buyer Beware - As a general statement, most of the technicians at brake check are consciencious and have realitively good skills. The problem is in the fact that all of the managers and employees are forced to meet selling expectations and are constantly reminded if they don't sell, they are gone. They first tell you you need brake pads, hardware and to resurface the rotors. then they tell you the calipers need to be rebuilt, the system flushed and possibly need rotors or drums because yours are under specification. Then they scare you by telling you your front suspension is shot, the shocks and struts are bad and the wheel bearings must be replaced. If all this doesn't get a sale, than it's wiper blades, serpintine belt, oxygen sensors etc. etc. Their goal is that no one leaves with buying something. Anytime there is an environment where unduly pressure is exerted upon employees to meet unrealistic quotas, there is the inevitable case where you the customer get ripped off.

    anonymous Says:
    December 06th, 2009

    man. this david guy really goes not have any life. he probably doesnt even own a car!! lol. I've taken my car to brakecheck or many years and they dont force u to buy anything. They just point out what is wrong with the vehicle. and alot of the stuff they recommended me is the stuff all places recommend. like struts at 60,000 that firestone and brakecheck told me.

    avatar

    david Says:
    December 06th, 2009

    You need to learn to read my friend, I may not have a car. But I can read. happy.gif BTW: lol

    avatar

    david Says:
    December 26th, 2009

    A reminder to everyone, please follow the rules on the site. Keep in mind that IP's for all users are logged. Just because you post as anonymous does not necessarily mean that you are. Happy holidays.

    cankoe Says:
    January 04th, 2010

    j

    fedup1 Says:
    January 19th, 2010

    David I join your Army. You were right, I had to learn.

    screwu Says:
    May 19th, 2010

    david. u know nothing. alot of yall people think yall know stuff when yall dont. if u know what u need then yall would be working on ur vehicles yallselfs. kinda pathetic yall spend all yalls time on here.

    cstocker20 Says:
    August 16th, 2010

    I have been ripped off as well. My car was on the parking curb when someone approached me and said they would do a check for free but they have been charging me for that

    avatar

    david Says:
    August 16th, 2010

    Relax guys this was in 2005, I have forgiven Brake Check. Will never go back though, you can count on that.

    annabanana Says:
    October 10th, 2010

    i have a lifetime alignment plan with brake check, which i got in 2005. It started off good, staff was friendly and they even got to know me. but then recently each time i go, its wait for 4 hours then i get told "oh your bearings need to be replaced" to make money and so on. Well last week i got went in to get them aligned and was told another "B.S" story that my car could not get aligned until i replaced the struts on my brakes, but i was onto them because i told the guy "oh my gosh, let me go to my mechanic who just put in that part yesterday to fix that because he did not do a good job" and i came back about two hours later without really not taking the car anywhere and wasnt even told anything more about it. now im worried because i have another car i want to get a lifetime plan for but not if each time i got in i get the same service of adding on extra stuff that "has" to be fixed before any alignment can be done. anyone have any place in houston that they recommend? it sucks because i used to trust this place and not mind the kajillion hour wait since i was getting a good service (or so i thought) but recently its a joke...SHAME ON YOU BREAK CHECK sad.gif

    terrac Says:
    April 26th, 2011

    I wish I had seen this site first along with Brake Check ***. I to am a new victim of brake check. On april 17th 2011 I took my car to brake check to have my brakes checked. I was told my front brakes were ok but my back brakes need replacing. It was close to closing time so I left the car for them to work on Monday morning. They call me around 9:00am to tell me I needed new brake pad and that the seals were leaking and that my drums needed machining and that it would cost me around $335.00. So not knowing about brake check yet I said go ahead and fix. Well about 10:30 I get a call saying the my drums are bad and they can not machine them they will be out of spec, that I need 2 new drums, so now my car is going to cost me $495.05. I got it Monday evening the 18th and took it home did not really drive it till Friday the 22nd now my car made all kinds of noise and jerked when I pressed on the brake so we took the car back on Saturday April 23rd and they drove it and said yes it is the back brakes so the machined my new drums ( they were warped) and adjusted the brakes again, told me it still jerked a little that it must be my front brakes now.

    They told me they would machine my front rotors for $50.00 if that fixed it ok but if not they would not charge me the $50.00. I told the guy up front do not touch my front brakes, you inspected them a week ago and told me they were fine, that my car never jerked when I hit the brake before.

    I told them just give me back my car and I would take it somewhere else to get it looked at. The guy that worked on my car came over and said the jerking was not as bad to give it a week to allow the brakes and rotors to adjust to each other. I told him what the guy up front said and he told me he was wrong that it was my back brakes just drive it for a couple of weeks and allow them to adjust to each other.

    Today is April 26 and as I was driving to work my brakes are making this god aweful sounds like there is something floppy around and rubbing everytime I step on my brakes. I am afraid to take it back to them but I guess I have to. I tried to call the main office in San Antonio and got the run around and they would not let me talk to someone in charge the person I was talking to was a temp and I asked to talk to a manager or someone up higher and was told that he was the person I was going to talk to, he would not give me someone else.

    I called my husband and told him about the sounds and he said well we will take it back after work tonight and have them look at the again but it scares me I know net they are going to say it is bearing or struts even though a week ago I was told they were alright.

    My car has 41,000 miles on it and I am the original owner bought it brand new, my back brakes had never been work on before so I know my drums had never been turned to make them out of spec, the mechanic left my old brake pads in my car, we found them yesterday the 25th and they still has a lot of padding left on them, so now I wonder what they are going to try to do to me. I do not know if I should take it back to them or take them to someone else and try to sue brake check for my money back. I just wanted my car fixed, not all the hassels i am getting. I am keeping my brake shoes to show if I sue them.

    I will never use or recommend Brake Check to anyone, I will highly discourage them from using Brake Check. I will post any updates about my brakes, this has to stop.

    torater Says:
    June 06th, 2011

    Brake Check wanted an additional $210 to have a wheel alignment done 100% correctly (over original estimate of $70) and stated we needed pay additional $534 to repair the oil pan (to complete an oil change) or tow our car home without oil. We did tow the car home at our expense and bought a new oil pan plug for $4. A new pan would have been an additional $79 if needed. The truck runs fine now after putting new oil, oil filter and oil pan plug. Overall, they wanted to charge us an additional $744 over the normal expenses of two minor services.

    The associate at the parts place we bought the oil pan plug said this was a scam and that the the oil plug appeared to have been damaged on purpose by the shop.

    Filed complaint with the Better Business Bureau on 6/05/2011 and downloaded complaint form from the Texas Attorney General's Office and mail in tomorrow.

    Downloading complaint form from Federal Trade Commission tomorrow and filing it on Wed 6/07/2011. Am open to hearing other avenues of complaints.

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