Maximilion & Julia Sanchez's Blog

Ikea- Life's Disappointment
Date: Aug 9th, 2007 10:24:21 pm - Subscribe
Mood: burdened


So I bought new bookshelves from Ikea. For me they are new, a few scratches here and there but for Ikea they are "as-is". Alright, just fine. I got a discount from $99 to $69. Then I paid for the home delivery and everything was settled-for then...

The next day the delivery guys show up. One appeared to be rough and had taken one far too many tumbles in his time and the other was a smart mouthed baby care bear (undoubtedly related to Uncle NoHeart). They bring both shelves in and then the more threatening of the two announces, "I have bad news. I broke the leg off of your bookcase." I stood there absolutely stunned as he handed me a full length bookshelf leg, "It must have broken while I was moving it, probably too rough with it. But I'm sure if you glued it back on and bolted it to the wall it could stand fine. Ye this wall looks like it could support the weight," he said as he knocked on my bedroom wall, "But delivery at Ikea is "as-is" and things do get scratched. I've had furniture with real big gashes down the side but things like that just happen sometimes in delivery." Then he and his pubescent delivery partner proceeded to leave so I called after them, "What's Ikea's number?- and what's your name, or work i.d. number?" And they just laughed at me and proceeded to head towards the door. So I caught up quickly and told them, "You scratch furniture, and a scratch can be fixed. But you broke the leg off of my bookshelf and want me to bolt the rest of the shelf to the wall? I'm not going to bolt anything to the wall. That's not why I bought these shelves. They are bookshelves, they hold books, books are heavy, this is why they have supporting legs, if a supporting leg is broken the bookshelf is unusable therefore the bookshelf is broken. You broke my bookshelf. I didn't buy a broken bookshelf. What are you going to do about it?" And he gave me one of the coldest glares and turned into one nasty wilder beast and told me dead cold, "It's your problem. Ikea won't back this. They will not do a thing." And I actually felt frightened realizing how mean and inappropriate he was. They did eventually tell me their names.

I got in touch with Ikea. They said they wouldn't back me, but considering how rude these delivery boys were they would see what they could do. Well after broken promises of given times to return my call, I finally get one and this is what she says:
"Ikea will provide you with 3 options:
1) You return the shelves with your own means of getting them to the store
2) You return the shelves and PAY Ikea to deliver them back to the store
3) Keep the shelves and get a $25 gift card."

I think I would like to huff and puff and use a Swedish arm rest to beat Ikea all the way back to God's Middle of Nowhere.
My family has been Ikea buyers for over 20yrs and a few things we notice as each year goes by:
1)The furniture gets cheaper
2)The prices are higher then ever and I still have to put things together myself let alone carry bookcases and mattresses and 10ft cement gnomes to the cashier
3)Customer service is terrible
4)Waiting is longer
5)Quality of food has gone down

For crying out loud it's turned into the Mc.Donalds of Furniture. And this last time they screwed up has been the last straw. I'm very angry and disappointed and sincerely hope that one day Ikea gets a dose of its own swedish accented medicine.

That's it.
I'm out.
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