No one every notified me that the payment did not go through. When I came home Thursday night, I discovered that my cable was out. I called and found out what had happened. I was charged twenty dollars for the NSF fee and was going to have to pay a forty dollar re-connection fee! I went down to Comcast's office and the nice lady waived both fees. I just had to repay my bill plus the next month's bill.
I would have to wait until Monday (four days later) before my cable would be reconnected. Monday came, and my cable was NOT reconnected. I called, complained, and received a twenty dollar credit. The lady told me, "I have you scheduled for tomorrow...if your cable's not connected tomorrow when you come home, call me and we'll give you another $20 credit, and we'll keep giving you $20 credits until they connect your cable." I was happy with that!
Guess what...I called Tuesday night (before leaving work) to make sure they had connected it...THEY HAD NOT!!!! I talked to the lady I had talked to before. She said that she remembered our conversation and that she rescheduled me for Feb 1st, not Jan 31. Although she had plainly told me that it was "tomorrow" which was Jan 31...and to call back "tomorrow" (Jan 31) if it was not connected.
I got nowhere with her...she would not budge. The conversation had been recorded, but they could not pull up a particular conversation, so I was stuck with only my word and her computer notes.
So...today, they DID connect my cable, BUT it's fuzzy!!!!!!!!!!!!!!!! GRRRRRRRRRRR
I'm switching to the Dish Network or Direct TV!!!
